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Randstad General Support Representative in McLean, Virginia

General Support Representative

job details:

  • location:McLean, VA

  • salary:$17 - $23 per hour

  • date posted:Wednesday, January 13, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Computer related service

  • reference:AB_3547544

  • questions:ilene.goudarzi@randstadusa.com703-790-8835

job description

General Support Representative

Are you an empathetic person with strong communication skills? Do you have experience working in a customer facing role? Here is a perfect opportunity for recent grads or tenured professionals looking for a short or long term job with a fun and inclusive company. This could be a great short-term role for someone struggling to find a career in their preferred industry, or a great long-term role for someone who is just trying to establish themselves in the workforce. Saying there is a lot of opportunity for upwards mobility is an understatement.

Responsibilities

Responsibilities

  • Provide timely, accurate, and efficient service to our customers via email and/or chat

  • Verify member identification and follow verification procedures

  • Work with other members to troubleshoot verification issues and provide a working solution

  • Assist in documentation and playbook updates as necessary

Qualifications

  • Previous experience in customer service based role is preferred

  • Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems

  • Excellent written, verbal, and interpersonal skills

  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment

  • Passion for delivering excellent customer service experiences

  • strong initiative, can-do attitude, and work ethic

  • Excellent time management skills and attention to detail

  • Flexibility to work nights, weekends, and holidays as needed

  • Willingness and ability to train in-person at the Tyson's Corner office

Skills

  • Call Center Support

  • Customer Service

  • Customer Facing Role

  • Email Support

  • Chat Support

  • Telephone Etiquette

  • Basic Software Skills

  • Basic Computer Skills

  • Empathy

  • Active Listening

Education

  • High School

Qualifications

  • Years of experience: 0 years

  • Experience level:Entry Level

Shift: First

Working hours: 3:30 PM - 12 AM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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