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Latitude, Inc. Desktop Support Technician in McLean, Virginia

The Desktop Support Analyst will be the first point of contact for our end-user population supporting the staff on a variety of desktop initiatives and projects. The candidate must be team-oriented, customer service driven, with the ability to work under pressure with minor supervision. This is a growing fast pace environment.Principal Duties and Responsibilities:

  • Provide desk side, remote and phone support to over 10,000 users

  • Support and prioritize tickets from end users experiencing issues related to hardware, applications, mobile devices, desk phones, MFP printers and AV

  • Partner with HR to process Onboarding and Offboarding requests

  • Create, support and maintain end users accounts, distribution lists, security groups and shared mailboxes through Active Directory and O365 admin portal

  • Install, configure and troubleshoot software packages, including operating systems and 3rd party applications

  • Create and deploy desktop images per organization standard

  • Maintain asset inventory tracking system

  • Manage desktop inventory and purchase hardware and supplies when required

  • Support audio visual technologies in shared conference rooms and personal offices

  • Perform internal user desk moves as required

  • Create and maintain knowledgebase and end user documentation


  • 3-5 years' experience in a Helpdesk or Desktop Support position

  • Bachelor's degree in Computer Science, Information systems or equivalent experience

  • Technical certifications, such as A+, Network +, Microsoft Certified Professional (MCP), ITIL is a plus

  • Experienced with office 365 and Active Directory