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Latitude, Inc. Desktop Support Technician in McLean, Virginia

Growing Retirement Community is looking to hire a Desktop Support Technician to their team.

Office 365 and strong communication skills are required for this position.

Job duties:

  • Provide 2nd and 3rd level technical support to end user community.

  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems.

  • Maintain overall ownership of user?s issue and service ensuring that they receive resolution within SLAs.

  • Provide accurate assessment of urgency and business impact on all support calls.

  • Complete appropriate ticket documentation by providing detailed documentation of all tasks, troubleshooting steps and current status of incidents.

  • Install, configure, and support computers running Windows 10 and Windows Embedded .

  • Install, configure and support current common COTS software including Microsoft Office.

  • Create, load, and manage desktop, laptop, and thin client images using SCCM 2007 and HPDM.

  • Conduct research on a wide range of computing issues as required.

  • Schedule and/or perform the repair and/or replacement of defective computer equipment.


  • Excellent troubleshooting skills, including hands-on experience with HP hardware (desktop, laptop and thin client) running Windows Operating systems.

  • Proven analytical and problem-solving abilities.

  • Advanced experience with Windows 10 and Active Directory.

  • Exceptional written and oral communication skills.

  • Exceptional interpersonal skills, with a focus on rapport-building and customer service, listening, and questioning

  • Highly self-motivated and directed.

  • Ability to effectively prioritize and execute tasks in a fast-paced environment.

  • Attention to detail.

  • Ability to lift 50 pounds.

  • 4+ years related work experience.

  • A+ certification (or equivalent experience).

  • Strong work ethic, detail oriented.

  • Sound problem resolution, judgment and decision-making

  • Experience with TCP/IP and general networking issues

  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

  • Strong interpersonal and organization skills, successful in working both independently and in a team environment.

  • Experience managing desktop imaging process (creating, updating, version control).

  • Solid tier 2/3 desktop support (hand on and remote).

    Additional desired skills:

  • Good working knowledge of SCCM 2007 and Altiris.

  • Working knowledge of McAfee Antivirus and ePO.

  • Experience with McAfee Endpoint Encryption (SafeBoot).

  • Experience with Symantec DLO.

  • MCDST / MCP / MCSE /CCNA certification a plus.

    Education Required: 4 year degree preferredYears of Experience: Minimum of 4 years