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Randstad Application Support Technical Lead in McLean, Virginia

Application Support Technical Lead

job details:

  • location:McLean, VA

  • salary:$66.99 - $68.75 per hour

  • date posted:Wednesday, March 25, 2020

  • job type:Contract

  • industry:Finance and Insurance

  • reference:774600

job description

Application Support Technical Lead

job summary:

Our Major Financial Client is seeking an Application Support Technical Lead.

location: Mc Lean, Virginia

job type: Contract

salary: $66.99 - 68.75 per hour

work hours: 8am to 6pm

education: Bachelors


Production Support

o Employ extensive professional experience and creativity to resolve complex technical problems.

o Engage with business users, application owners, vendors, and other affected parties during incident resolution.

o Perform root cause analysis for incidents.

o Conduct impact analysis for infrastructure and application upgrades.

o Act as liaison between the business and technical support teams.

o Assist with application system password management (for PW Management team).

o Code Scripts to perform Data Correction Utilities (for a subset of applications).

o Perform analysis to resolve application data issues.

o Code JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications).

o Document lessons learned, and ensure knowledge database is maintained.

o Provide 24x7 coverage to supported applications.

o Perform other tasks as assigned.

Implement Change

o Partner with Engineering and Architecture Services to implement latest technologies.

o Support incident and problem management processes.

o Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, trouble shooting, and operational support.

o Collaborate with Release Management on major upgrades & rollout of new applications

o Adapt to rapidly growing and changing environment, while working under pressure.

o Serve as a champion for change.


o Provide technical leadership to the team.

o Function as a technical team leader by providing direction, and keeping teams on track to provide application support and resolution within established SLAs,

o Assign tasks to team members and review their work.

o Provide training and coaching to fellow team members.

o Mentor other team members on best practices and past experiences.


o Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience.

o 10+ years of relevant industry experience, financial services experience preferred.

o 10+ years of application development or support coupled with infrastructure experience.

o 10+ years of collective experience (and very strong knowledge) with databases (Sybase, DB2, SQL Server, Oracle, Postgres, NoSQL) and security (firewall, AD, TAM, LDAP, certificate).

o 10+ years of strong support skills in Oracle Fusion Middleware Stack and middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in UNIX/Linux and/or Windows environment.

o Typically has 7-10+ years of hands on experience with scripting language: UNIX Shell, Perl, Python or similar leveraging complimenting automation tooling.

o Typically has 7-10+ years of strong experience in troubleshooting Unix/Linux, Networks, Firewall, Authentication, Security, DNS, GTM/LTM

o Typically has 7-10+ years of hands on experience with job automation tools like Autosys or BladeLogic and monitoring tools like SiteScope, Spectrum, etc.

o Cloud experience working with one or more of the following Amazon Web Services (AWS) Cloud services: EC2, EMR, ECS, S3, SNS, SQS, Cloud Formation, Cloud watch, Lambda

o Hands-on experiences for Data Management, Big Data, and Data Warehousing

o At least 3 - 5+ years of experience with Agile, Kanban, or Scrum methodologies

o 3+ years of experience on Log monitoring tools like LogLogic, Splunk, Kibana or similar tools.

o Sound Proficiency with Java based technologies.

o Knowledge of Java, JEE, JSF, JPA, JSP, Web Services, XML, JDBC, SQL, OOA and OOD Concepts.

o Strong organizational skills, ability to multitask, and ability to set priorities.

o Data analysis, decision making, problem solving skills, and able to drive incidents to resolution.

o Sound interpersonal skills, with the ability to work independently and within a team.

o Demonstrated high level of motivation, confidence, integrity, and responsibility.

o Must be organized, detail-oriented, deadline-driven, and able to handle multiple responsibilities in a fast-paced environment.

skills: Key to success in this role

o Ability to technically lead major incidents and be able to troubleshoot & help resolve incidents.

o Hands-on experience with Remedy or ServiceNow.

o Knowledge of technologies like DataStage, Informatica.

o Experience in the financial industry, and associated operational processes and related data.

o Mainframe and MVS knowledge or experience.

o Experience with build automation tools (Jenkins, Hudson, Bamboo, etc.).

o Strong organizational skills and the ability to multitask.

o Strong decision making and problem-solving skills.

o Experience with project delivery.

o Sound interpersonal and team building skills.

o Knowledge of ITIL concepts.

o Incident Management and Problem Management experience.

o While not a "people manager", must have leadership skills.... Influence decisions

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.