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Progressive Auto Group Customer Service/Sales in Massillon, Ohio

Position Purpose:

Customer Service/Sales representatives work in the automobile service department where customers take their vehicle to get maintenance or repairs performed. In this role, representatives learn to how to greet and welcome customers to the dealership and register them as guests. Working with a team of service advisors and the department supervisor, representatives will gain self-confidence, excellent listening and communication skills as well as gaining an understanding of the specific duties of a successful service department. Knowledge of how to repair a vehicle is not required but good listening skills are a must.

Job responsibilities:

  • Greeting customers in a timely manner

  • Doing a basic visual inspection/workaround of the customer's vehicle

  • Expediting the service write up process

  • Making sure our customers feel valued

  • Learning sales skills

A good driving record is required.

Progressive Auto Group is a Growing Family Owned and Operated Business

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