Cedar Fair Manager of Front Office and Reservations in Mason, Ohio
Camp Cedar is seeking a Manager of Front Office and Reservation at the new camground opening soon!
The Manager of Front Office manages all aspects of the Front Office, Reservations and Guest Services departments including but not limited to operations, planning, budgeting, staffing and payroll in accordance with the guidelines of the General Manager’s policies and procedures. The Manager of Front Office provides leadership and support to all members of the Front Office and Reservations teams, implements, and enforces the SOP’s in all areas supervised.
JOB SPECIFIC TASKS:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Managing Property Operations
Directly oversee all operational aspects of the Front Office including managing and monitoring activities of all employees in the department making sure they adhere to the SOP’s and to the guidelines set in the employee handbook, and campground policies and procedures.
Act as manager on duty for the campground, dealing with guest concerns, problem solving, disturbances, special requests and any other issues that may arise.
Inform all department staff of daily activities, group, and VIP arrivals as well as special requests and repeat guests.
Provides timely, real-time feedback to supervision and hourly associates on service and operational standards
Approves weekly shift schedules for the department ensuring that they meet operational and budget requirements.
Work closely with all departments to improve guest services and foster cross departmental communication.
Creates and supports clear lines of responsibility for supervision team, including coverage and oversight throughout the day through schedule oversight.
Champions reading guest reviews and follows-up on property survey scores and comments.
Walks and inspects the property to ensure cabins, public spaces, and grounds areas meet sanitation and cleanliness/maintenance standards.
Provides coaching on operations and troubleshooting of Opera, Micros and other technology components within department.
Be aware of the Fire and Emergency procedures, and the departmental responsibilities in emergencies.
Establish the security policies and procedures of the Campground, and ensure these policies and procedures are adhered to.
Manages the MOD Schedule and Daily Stand-up OPerations Meetings
Responsible for drafting Monthly MOD schedule with oversight by GM
Fills in for MOD if necessary
Manages resolution of guest issues and tracking
Publishes in cooperation SOP’s for low, medium and High Compression staffing levels
Publishes and files daily MOD reports
Manages on-property controllable costs associated with department
Working within the guidelines established by the General Manager, create the annual budget for the Front Office Department
Based on the budget, establish par levels for departmental supplies.
Provides department forecasts to General Manager.
Initiates action to support property revenue and profitability goals.
Maintaining Revenue Management Goals
Works closely with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
Balances inventory to ensure same-day sellouts.
Understands and leverages sales and marketing advantages over competitor properties within market.
Managing and conducting Human Resource activities
Understands the performance expectations for all positions within department
Delivers training to associates
Facilitates cross training to support associate professional growth and operational excellence.
Ensures ongoing development of supervisors (e.g., one on one coaching, providing stretch assignments, etc.).
Conducts Cedar Fair performance reviews for designated team members
Actively participates in the talent acquisition, talent management, and talent development processes in conjunction with the Kings Island Human Resources team
3 - 5 years of comprehensive firsthand Hospitality experience in a campground, resort, hotel or equivalent with a minimum of 2 years of hospitality management
Bachelor's Degree in Business, Hotel or Hospitality Management
Passionate about understanding and creating an exceptional guest and associate experience like no other
Must work nights, weekends, and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Valid OH Driver’s license.
Knowledge of OPERA preferred
Ability to Lift 30lbs
Ability to stand/sit and walk for long periods of time
Ability to bend, stretch and twist
Street: 6300 Kings Island Drive
Post End Date: 3/15/2021