Confie Administrative Services Client Customer Service Representative in Marysville, Washington
Confie and its family of companies - InsureOne, Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!
Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.
Commitment- We strive to provide value to our customers, our employees and our company.
Accountability- We hold ourselves to the highest standards of accountability in all our actions.
Respect- We are always mindful to respect our customers, ourselves and each other.
Excellence- We focus on going the extra mile to exceed expectations.
Because we CARE, InsureOne may conduct phone and video interviews to practice social distancing to accommodate the state, local or national guidelines. If you are considered to formally video interview, please consider the following recommendations:
Interviews can be conducted using a laptop or desktop computer with a webcam, tablet or smartphone.
Find a quiet, private, well-lit space, free from possible interruptions.
Position yourself so that you have a neutral background that’s free from distractions.
Test your internet connection to be sure you have a good connection.
Remember it’s an interview, so dress appropriately.
Place your phone on do not disturb.
A Client Customer Service Representative is an individual who is not licensed or is newly licensed to sell insurance. This individual will provide basic customer service tasks and administrative support to those who are licensed and selling/servicing Personal Lines and Commercial Lines insurance. This individual may also provide administrative support to Account Managers and Account Executives when needed. The Client Service Representative will be the liaison between the company and the customer. The Client Service Representative will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Managing large amounts of inbound calls in a timely manner.
Processing customer payments accurately and timely.
Assisting with handling any inbound and outbound mail received in the office.
Responsible for effectively following call center “scripts” when handling different issues.
Identifying customers’ needs to route the customer to the appropriate person.
Engaging in active listening with callers, confirming or clarifying information and diffusing any customers concerns, as needed.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all customer requests and/or interactions in our policy management system.
Meet personal/team qualitative and quantitative targets.
Adhering to all company policies and procedures.
Minimum of six months in a call center environment
Pleasant and professional telephone demeanor
1+ Customer service experience
Bilingual preferredDemonstrates well-developed computer skills (internet, email, word processing, spreadsheets, hardware, keyboarding).
Strong time management and decision making skills
ICIMS Requisition ID: 2021-6441
External Company URL: newhire296
Street: 1375 State Ave