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Aerotek Account Services Representative in Martinsburg, West Virginia

IMMEDIATE CONSIDERATION

Serious inquires only please

Seeking Account Services Representatives to work closely with other team members to provide outstanding service to customers by answering questions, handling complaints, and troubleshooting problems with company products and services. Prior experience is not required as full paid training will be provided!

If interested, please send

your resume to mhenryhand@astoncarter.com

Description

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures.

Qualifications (Required)

• High School Diploma or equivalent.

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Proficiency with computers, and strong typing skills.

• Ability to ask prying questions and diffuse tense situations when needed.

• Strong time management and decision-making skills.

• Adaptability and accountability.

Work Environment

This is an onsite opportunity - no remote capabilities

Location is in Winchester, VA

Shifts

Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be

flexible.

If interested, please send

your resume to mhenryhand@astoncarter.com

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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