U.S. Bank Operations Manager 2 - Marshall, MN in Marshall, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Do you like to observe processes and find efficiencies for customers and team members? If yes, then this role is for you! This leadership role is responsible to oversee inbound and outbound customer inquiries for Equipment Finance Customer Service and Core Collections including phone calls, emails, chats and website inquiries to ensure an effective and efficient flow of information that supports timely and accurate customer engagement. The successful candidate will observe workflow, analyze data and make process improvement recommendations. In addition, this role will own our customer facing websites and make technology enhancement recommendations to improve customer self service ability and improve the customer experience.
Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Bachelor's degree, or equivalent work experience
Three to five years of operations-related experience
Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
Strong organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations and human resources
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.