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Rite of Passage Quality Assurance Manager in Markleeville, California


As a Quality Assurance (QA) Manager you will supervise a staff of mental health and office support involved in maintaining, both paper and Electronic Health Record (EHR) Files for clients: including compliance, Medi-Cal billing and contract oversight at one or more STRTP. Primarily responsible for overseeing the Quality Assurance aspects of all programming, including compliance, Medi-cal billing and contract oversight at one or more STRTP Behavioral Health Programs. The (QA) Compliance Manager reports to the Clinical Director and/or designated supervisor.


  • Responsible for overseeing all billing system entries for assigned programs in coordination with program QA staff.

  • Monitor Medi-Cal documentation of behavioral health staff.

  • Distribute necessary information to various departments within the agency as well as outside agencies.

  • Collaborate with accounting department regarding billing and invoicing systems.

  • Liaison with various county personnel to ensure ongoing collaboration, field concerns, and rectify any


  • Liaison with STRTP management team to ensure that both the needs of the program and the needs of QA are being met in a timely manner.

  • Oversee Internal Audits of each program to assess for Medi-Cal, contract and agency compliance.

  • Participate in the development of trainings focusing on documentation and compliance.

  • Oversee QA development within new programs created within the agency

  • Ensure programmatic understanding of contracts and serve as the primary point person for all contract compliance issues.


  • Preferred: Masters level degree, preferably in Social Services or related field, Minimum Bachelors level degree, preferably in Social Services or related field.

  • High Level of organizational and analytical skills.

  • Ability to understand or learn Medi-Cal regulations and principles.

  • Basic understanding of Title 22 principles.

  • Extensive knowledge or multiple state child care regulations.

  • Must meet the requirements to be an eligible ROP driver. Must possess a current State Driver's License and have an acceptable driving record for the past three (3) years.

  • Ability to pass a criminal background check, drug screen, physical, and TB test.

Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. ROP has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

Benefits available after 90-days full-time employment

  • Medical, dental, vision insurance available after 90-days

  • Paid Time Off (PTO)

  • 403B Retirement Savings Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)