WellStar Health Systems Information Technical Support Analyst 1 in Marietta, Georgia
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar,our mission is simple, yet powerful:to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
As a member of the Information Technology (IT) team, the IT Technical Support Analyst Level I responsibilities include :
Work with internal and external resources to continually develop and deliver operational and product support to WellStar partners, customers and users of our Information Technology systems.
Provide support to the customer on the effective configuration and use of their applications.
Research and respond to incoming phone calls, emails, service requests and incidents from customers.
Troubleshoot and resolve or escalate any incidents or requests as necessary.
Maintain detailed and up to date incident/request notes containing pertinent details relating to the incident or request.
Provide regular status updates to customer and management team throughout duration of incident or request by providing detailed information in the notes section of the applicable incident/request.
Verify features, fixes, and resolutions in the production environment.
Participate in cross functional teams and projects; provide on call support as assigned.
Additional duties as assigned.
1 year experience in the WellStar Intern Program with Certificate of Completion.
Proficiency with troubleshooting and resolving technical issues.
Self-starter with proven abilities in organizational, conceptual, and logical problem solving.
Ability to manage assignments that are of diverse scope and complexity and require initiative and judgment.
Effective phone and email communication skills; excellent verbal, written, presentation and interpersonal skills.
Capable of working independently with minimal supervision.
Flexibility to work shifts and/or on call time as business needs dictate.
Proficient in use of internet, MS Excel, MS Word, MS Outlook.
Required Minimum Education: Bachelor’s or Master’s degree
Required Minimum Licensure/Certification: Required to complete WellStar Intern Program with Certificate of Completion.
Required Minimum Experience :Successful completion of a 1 year WellStar IT Internship.
Required Minimum Skills : Organized, energetic self-starter. Good analysis and problem solving skills. Good written and oral communication skills. Ability to be flexible, adaptable and learn new concepts quickly. Ability to work independently and effectively in a team environment with aggressive deadlines and multiple priorities.
Connect With Us! (https://careers-wellstar.icims.com/jobs/54002/information-technical-support-analyst-1/job?mode=apply&apply=yes&in_iframe=1&hashed=-336057786)
Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.
WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.
Job ID 2020-54002
Position Type Full-Time
Department Information Technical Support Analyst 1
Facility WellStar Shared Services
Category Information Systems and Technology