Mill Bay Casino Security Officer in Manson, Washington
Summary: Responsible for the safety and protection of patrons, employees and casino property; promotes superior customer relations and a safe, friendly environment by preventing unsafe and illegal behavior. Essential Functions: *Performs systematic perimeter and internal checks of building(s). *Investigates and seeks resolutions to patron complaints and other customer service issues. *Observes and reports incidents, procedure violations, safety hazard violations and criminal activities as they occur or when notified. *Coordinates with appropriate law enforcement and regulatory agencies concerning all criminal activity taking place on CTFC Gaming property, including investigations of criminal and civil violation incidents. *Writes and distributes incident reports and other related documentation to appropriate departments. *Restricts and prevents access to sensitive casino areas by unauthorized persons. *Transports company property and assets. *Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management *Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes. *Monitors front entrance, checks bags, ID,ect., in a customer service friendly manner. *Maintains company, employee and guest safety, adhering to strict confidentiality. *May handle large amounts of currency. *Performs assigned work duties in a customer service friendly and safe manner. *Performs other duties and special projects as assigned. Knowledge, Skills, and Abilities (Minimum Qualifications): *High School Diploma or GED required. *Previous law enforcement / security experience desired, preferably in a casino environment. *Working knowledge of security systems and safety procedures preferred. *Must be computer literate; proficiency in Windows based programs preferred. *Must have excellent communication skills. *Must be able to obtain a valid Tribal Gaming License. *Must possess certification in both CPR and basic first aid. *Must possess a current and valid Washington State Driver’s License. *Must be able to obtain a valid Tribal Driver’s License. *Must successfully complete required training; this includes completing formal basic security officer and casino security training within 90 days after hire. Physical Demands / Work Environment: *Manual and finger dexterity as required to perform daily job duties. *Ability to frequently walk or stand for prolonged periods of time. *Ability to occasionally sit for prolonged periods of time. *Ability to occasionally bend, squat and reach. *Frequently exposed to a high level of noise in the work environment. *Ability to frequently lift and/or move up to 35 pounds. *Frequently exposed to tobacco smoke. *Frequently exposed to outside weather conditions, including variations in temperature and precipitation. *Occasionally exposed to fumes or airborne particles. *Occasionally exposed to toxic or caustic chemicals. *May be exposed to belligerent, combative and/or intoxicated patrons.