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Accenture Quality in Manila, Philippines

As an Associate Quality Assurance Manager, you will be responsible for overall quality of account; Measure and report quality against client and regulatory guidelines; Apply functional and domain knowledge of specific processes to improve quality.

To supervise a team of quality analysts

Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of performance of analysts

Publish relevant quality reports and analysis

Ensures that quality analysts follow approved guidelines, procedures, processes in a consistent way.

Responds priority and/or high complex client requests to ensure that requests are handled quickly, correctly and appropriately

Serves as a liaison to review and resolve issues including but not limited to rebuttals, claims appeal logs, end of shift reports, and other QA-Operations-related reports

Leads in reviewing the performance trending analysis and provides recommendation to mitigate risk points

Bachelor's degree holder At least 5-7 years experience in BPO and 3 years experience in a Quality Assurance role Extensive experiences in quality processes, procedures and analyses Adept in statistical tools and analysis