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Sage Loyalty Advisor - Accountancy in manchester, United Kingdom

Loyalty Advisor - Accountancy


People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us atcareers@sage.comfor assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description:

We are looking for a dynamic Loyalty specialist to help us retain and grow our accountants base. In the role, you will deal directly with Accountants on both an incoming and outbound basis to find out what issues they are facing, how we may improve our products and services, and how to retain their business. You will also be able to feedback into the business customer insight, market conditions and competitor activity that Sage needs to act or react to.

To be successful as a Loyalty specialist, you should have a persuasive attitude, excellent customer relation skills, and a passion for sales. Ultimately, a top-class loyalty specialist is able to improve customer satisfaction and revenue by creating lasting bonds with customers turning customers into fans

Key Responsibilities:

Loyalty Specialist Responsibilities

• Communicating with customers and sales representatives

• Negotiating with customers to renew contracts and retain their business.

• Analysing customer and competitor behavior

• Building positive relationship with customers with the ultimate aim of creating fans

• Gathering information about customer complaints

• Feedback and presenting back into the business customer behavior insight.

• Meeting with the sales team to propose customer retention solutions.

• Contribute into suitable retention strategies based on customer feedback.





United Kingdom

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