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BT Job Controller - Co-Location Services In Life in Manchester, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The role holder is responsible and accountable for all ”in life” management, service delivery, customer satisfaction and ongoing development of small to medium sized contracts and service reviews for large or strategically important contracts for BT Locate clients. They will operate throughout the UK and lead on specific in life & new contract requirements.

The role holder will also provide reporting on a daily, weekly or monthly basis – whichever to best suits the LOCATE client’s needs, working closely with the Co-Location Services Helpdesk Team to contribute Locate targets in achieving continual Business Growth and client satisfaction through expertise, experience & professionalism.

You'll have the following responsibilities

  • The role holder will be responsible and accountable for all in life management & service delivery of the Co-Location services portfolio throughout the contract term for multiple customers.

  • To maintain and develop customer relationships, attend customer meetings, have professional interpersonal skills and prepare reports for presentation.

  • To be accountable for contractual service levels / direction and provide an escalation path for Customer Management Centre helpdesk.

  • Manage and support client issues associated with the Co-Location Service Offering at BT buildings.

  • Maintain and develop close relationships with internal Account Teams & design & Delivery colleagues offering support & cover as applicable.

You'll have the following skills & experience

  • Work closely with 3rd parties, Supply chain, procurement, customer’s as well as the wider Enterprise and BT group.

  • Model BT values to strive to be part of engaged, productive team who are committed to deliver for the best interests of BT and our clients.

  • Client centric, dealing with clients at both operational & directorship level with the ability to understand customer requirements and experience in dealing with customers in both formal meeting settings and informal 121 catch up sessions.

  • Experience of owning and resolving customer escalations.

  • Experience of working with multiple stakeholders across multiple programmes.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

  • Competitive salary

  • 22 days’ annual leave (not including bank holidays

  • World-class training and development opportunities

  • Discounted employee broadband, mobile and TV packages

  • Share option and pension scheme programmes

  • Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.bt.com/careers)

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Architecture and solution design

Title: Job Controller - Co-Location Services In Life

Location: GBR %26 Ireland-GBR-Lancashire-Manchester

Requisition ID: 168427

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