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Salesforce.com, Inc Solution Architect - Comms in Madrid, Spain

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Details

Salesforce Industries is growing exponentially. We are looking to expand our Customer Success team by hiring talented and enthusiastic Solution Architects.

Salesforce Industries goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Solution Architects play a key role in determining the optimal use of the Salesforce Industries product in the customer environment.

Your responsibility will be to align the customer’s business requirements to the native Salesforce Industries functionality and to construct a development plan that will deliver the desired solution.

You will have a deep knowledge of the core business processes and best practices in the customer’s industry - and you’ll enhance that by acquiring an understanding of the specific business drivers for their program.

A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.

You’ll also be working with developers, typically in Agile scrum teams, helping them convert the business requirements into technical activities and verifying that their deliverables satisfy the acceptance criteria.

And you’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of the Salesforce Industries products.

Experience

  • You’ll have 5+ years’ experience of working on deployment teams, ideally using Agile development techniques

  • You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations

  • You will have extensive experience of the Telecommunications sector

  • You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

  • You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a functional demo

  • You’ll have the vision to help us take our company to the next level

  • In-depth knowledge of key processes in industry-specific CRM solutions (e.g. Quote to Order, MACD, Policy Management)

Technical Skills

  • Process modeling tools and best practices

  • Project management tools and best practices

  • Data modeling

  • Systems analysis and design

Desired Certifications / Qualifications

  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field

  • Salesforce Sales/Service Cloud Consultant

  • Salesforce Administrator

  • Certified Scrum Master / Certified Product Owner

Salesforce Industries welcomes all. In our journey as a company -- and as individual employees -- we recognize that our diversity is our strength. We are proud to be an Equal Employment Opportunity employer. All aspects of employment including our decisions to recruit, hire, promote, transfer, discipline, or separate are based on merit, competence, performance, and business needs. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to creating an inclusive environment for all employees to bring their authentic selves to work every day. We provide accommodation for our employees with disabilities both seen and unseen in the spirit and letter of the Americans with Disabilities Act (ADA).

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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