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IQVIA HelpDesk, European languages in Madrid, Spain

Join us on our exciting journey!

Position Purpose:

We are recruiting an brand new team to join us at our Madrid Center of Excellence office! We are looking for German, Italian, French and English speakers.. diversity is our way of life!!

You will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you!

Our ideal candidate: Skills & other requirements

  • At least with 2 years of call center experience.

  • Helpdesk / Technical Support background is required.

  • Amenable in shifting schedules

  • Understands his / her key performance indicators.

  • Understand the relationship of work quality and how it impacts efficiency.

  • Had a good stint in the from previous organizations – not a call center hopper.

  • Ability to work with other team members.

  • Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).

  • Someone who has strong logic formulation or thought process.

  • Thinking out loud.

  • High average typing skills = 50 words per minute

  • Has good critical thinking .

  • Ability to work with a high level of accuracy and very keen to details.

We invite you to join IQVIA™

  • IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)

  • FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.

  • Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)

  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.

  • IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us . You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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