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Georgia Employer SYSTEMS ENGINEER in Macon, Georgia

Design and implement storage, backup solutions and provide recommendations for new products/solutions within a quickly growing and changing environment. Provide troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Provide support for LAN/WAN/SAN/Backup environments. Provide technical support and guidance to users. Maintain adequate knowledge of existing hardware and software in use to maximize the efficiency of the network and users' utilization. Duties & Responsibilities: * Responsible for deploying, maintaining, and supporting IT systems including servers, switching and routing equipment, and peripherals. * Troubleshoot and resolve highly complex customer network/system problems across a broad range of technologies. * Provide technical expertise to the Help Desk and Field Engineering teams. * Provides pre-sale engineering support to the sales team for complex, technical and integrated solutions. * Assists in training initiatives on existing, new and emerging technologies. * Supports the sales team with technical assistance answering RFP requirements and customer presentations when required * Provide project support to Managed Services staff. * Design and provide written statements of work and executes highly complex Network/System Upgrades and migrations. * Develop and maintain Client system documentation. * Obtain and maintain industry certifications. * Ensure updates related to requests, incidents, and preventative maintenance are documented in our ticket system. * Benchmark, analyze, and make recommendations for the improvement of Client infrastructure. * Demonstrate subject matter expertise regarding the latest technologies and industry best practices. * Direct responsibility for Med - High Priority Calls at all Severity Levels. * Analyze problems for Root Cause Analysis to determine permanent solutions to unique or chronic problems. * Performs other related duties as assigned to ensure the effective operation of the department. Minimum Qualifications: * Bachelor's Degree or equivalent experience. * 5 or more years' experience with Microsoft Exchange and Domain environment, 365 experience highly desired. 3 or more years' experience working in a SAN environment. * 3 or more years' experience working in a VMware and/or Hyper-V environment. * 3 or more years' experience installing switching/routing equipment. * Experience with Remote Monitoring and Management Tools (RMM). * Proven ability to manage multiple tasks/projects as well as leading departmental initiatives. * Provide project and technical lead on complex network issues and project assignments. * Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security. * Experience with installing, configuring, and administering a broad range of technologies. * Proven technical troubleshooting skills and logical problem-solving. High-level problem analysis and problem resolution skills. * Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously. * Strong customer-service orientation. * Strong customer orientation. * Good verbal and written communication skills. * Valid driver's license with the history of safe driving record. EOE/Disability