Davidson Hotels and Resorts Vice President, Guest Experience in Mackinac Island, Michigan
Davidson Hotels Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team! brbrThe Director of Rooms is responsible for overseeing the entire operation of guest services, bell staff, housekeeping, and laundry; maximizing hotel revenue and productivity; selecting, training and developing the hotel team; establishing and maintaining quality product and service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.brbrADDITIONAL QUALIFICATIONS:*Position reports to SVP, Operations and is responsible for overseeing the Stable, Golf, Retail, Historian, Photo, Music and Recreation Departments. Know the hotel's demand segments, sources of business for each, and manage pricing in retail and recreation areas. Know the principle competition for each segment and leverage our strengths against them. Identify and effectively react to major revenue and expense opportunities and possible problems. Accurately forecast revenues and profits withinbrbrQUALIFICATIONS:br*Bachelor's degree or 4 years department management experience in a full service hotel in rooms divisionbr*Prior Rooms Division experience is a must br*Time management and negotiation skillsbr*Ability to manage and lead each department independentlybr*Ability to direct rooms division according to employment and Innkeeper laws of the jurisdictionbr*Prior cash handling experience necessarybr*Ability to communicate effectively with the public and other Team Membersbr*College level reasoning, math, and language skillsbr*Read, write and speak English fluentlybrbrEOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationbrbrDavidson Hotels Resorts is a drug free workplace. Pre-employment drug test and background check required.BR/EOE/AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality Group is a drug free workplace. Pre-employment drug test, background check, and job assessment required.