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Marriott Bellman in Macau SAR, China

Job Number 21139342

Job Category Rooms & Guest Services Operations

Location The St. Regis Macao, The Londoner Macao, Macau SAR, China, China

Brand St. Regis Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Greet and escort guests to rooms. Open doors and assist guests entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice, in-room safe, laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi, hotel limousine, ferry tickets) for guests, and record advance transportation request as needed. Communicate parking procedures to guests.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

This is a position which the Chief Concierge/ Assistant Chief Concierge/ Supervisor/ Bell Captain will guide, groom and develop to prepare the candidate for their next position as Bell Captain ideally in 2 years.

Core work activities include:

  • Protect the privacy and security of guests and coworkers

  • Follow company and department policies and procedures

  • Address guests' service needs in a professional, positive, and timely manner

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust

  • Thank guests with genuine appreciation and provide a fond farewell

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings

  • Speak to guests and co-workers using clear, appropriate and professional language

  • Develop and maintain positive and productive working relationships with other employees and departments

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities

  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage

Minimum Job requirements:

  • High school diploma/G.E.D. equivalent

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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