Danaher Corporation Sales Support Specialist in Loveland, Colorado
About the Sales Support Specialist role:
The primary role of this position is to provide quality service and support to the North America Sales Team: Divisional Sales Managers, Regional Sales Managers, Inside Sales Representatives, Key Account Managers, and Rep Firms). In this role, you are the primary point of contact for your assigned sales associates, providing them accurate and prompt support.
Handle incoming calls from internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, Analytics, etc.)
Assist to resolve customer complaints and problems
Prepare and processing of quotes, assist with quotes to orders
Accurate and timely completion of requests from the sales team to execute updates, changes, and new information within CRM
Assist customers in figuring out product needs and provide advanced assistance on products
Initiate no charge orders, returns, credits, sales allowances, traces, replacement orders, and billings
Review all commercial terms and conditions requirements and negotiate with various Hach internal departments to determine solutions to satisfy customers’ business requirements
Coordinate/consult with the legal department to ensure Hach’s protection from unnecessary and/or costly contract obligations
What makes this opportunity exciting?
Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!
Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.
You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list
Full benefits including medical, dental, vision, 401(k) matching all on day one
Are you qualified?
High School diploma or equivalent
2+ years of customer service experience
Knowledge of Oracle
Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)
Demonstrated ability to resolve customer complaints/problems and provide follow-up to our customers and supervisor
Proficiency with Microsoft Office products
Contract review experience/solid understanding of contracts
Ability to read, write and speak French
The salary range for this role is 47,100.00 - 82,500. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .