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Farm Credit Mid-America FLCA Business Solutions Manager in Louisville, Kentucky

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,500 employees across Indiana, Ohio, Kentucky and Tennessee.

BASIC FUNCTION: A self-starter with a strong initiative towards accomplishing results. The Business Solutions Manager works closely with end users, leaders and other essential partners to support the association’s end-to-end lending programs. Contributes business knowledge to develop, implement, and enhance business processes and technology systems to meet business needs and mitigate operational and compliance risk. Leads process innovation through objective evaluation, incorporating industry standard methodologies and obtaining regular input from various end users. As a business owner, serves as the process authority for the system they represent. Is the main liaison between and works collaboratively with business users, business technology, vendors and other partners. Supports the association through facilitation and implementation of initiatives, processes, and products in the areas of lending, Retail operations and technology support. Provides second level support to business users for technology systems, credit policies/procedures, business process workflows and retail lending operations. Coordinates communications and assists with the development and execution of training on systems and processes .


MAJOR RESPONSIBILITIES: include but are not limited to the following:

  • Engage key stakeholders to execute the overall business process vision; coordinate cross-functional teams, including vendors, to move everyone towards same goal. Deliver solutions that allow the business segments to achieve operational excellence.

  • Represent the business and contribute to the achievement of association goals and objectives through strategic projects, critical run the business initiatives and departmental requests. Communicate regularly and effectively with team leader and other key stakeholders on statuses.

  • Enable the lending process through business ownership of technical systems. Proactively solicit feedback from a diverse group of business users on processes, new system development, features and existing system functionality for enhancements and continuous improvement.

  • Facilitate the development, documentation and retention of lending and Retail office operations process and procedures. Maintain procedures that balance effective processes and safe, sound lending practices, including appropriate internal controls.

  • Design and implement business rules, strategies and workflows into lending technology systems; actively monitor and maintain effectiveness of designs. Maintain current documentation on the underlying workflows, rules and processes within the business system.

  • Function as application administrator for lending process technology systems. Update or make changes that do not require programing. Coordinate enhancements, changes or upgrades with business technology and support as needed. Provide ongoing dialogue with vendor representatives for system notifications and coordinate with internal teams when system issues arise to facilitate continuity of system availability.

  • Design and execute system test scripts including coordination with BT resources to leverage automated testing features. Support quality delivery and reduce re-work through participation in user acceptance testing.

  • Manage and prioritize backlog; working with the business to manage expectations for completion.

  • Provide timely, efficient support and service to end-users and leaders through consistent and repeatable work processes, interpretation of policy and procedures.

  • Assist with the development and delivery of training on systems and processes, coordinate communications and Manual updates as applicable.

  • Work in a collaborative manner with peers, extended Operational Process Excellence team members and other partners including but not limited to, technology, business segments, legal, risk, compliance and organizational development.

  • Represent and communicate the mission and values of the association and comply with its conduct policy, security policy and confidentiality expectations.


    Education and Experience

  • Bachelor’s degree in Business, Agriculture, Technology or related field preferred or, equivalent training and experience.

  • Minimum of three (3) years credit, lending, lending operations, business analysis or technology experience, preferably within the finance industry.

  • Minimum of three (3) years’ experience researching, analyzing and working with or developing business processes and technology solutions.

  • Demonstrate successful completion of business owner tasks and responsibilities as part of projects or initiatives. Ability to coordinate with the business and facilitate the creation of process and procedures.

  • Must complete HDI Support Center Analyst certification and/or other relevant certification within six (6) months of employment.


    Key Competencies: integrity, motivational fit, problem solving, customer focus, teamwork,


    KNOWLEDGE OF: Systems, processes and procedures used by business segments; in-depth understanding of how colleagues use the system and obstacles they encounter; functional requirements and how systems integrate. Sales, lending and operational functions, processes and workflows; understand how they interrelate to other teams across the association. Economic conditions, including interest rates, fees and market competitors. Meeting customer needs through products and service delivery. Operational and compliance risk, mitigating factors and controls. Business owner methodologies.

    SKILLS IN: Building business relationships, creating and networking with business contacts and influencers. Negotiating, selling, assessing needs, identifying solutions and delivering benefits. Organization and effective time management; setting goals, managing multiple initiatives in varying statuses, reporting progress and measuring results. Decision-making within area of responsibility and problem solving. Interpersonal relations, strong verbal and written communications, listening and taking direction. Technology, origination systems, general office operations and management practices.

    ABILITY TO: Lead process innovation through objective evaluation and obtaining regular input from a diverse group of business users; achieve results by being a key-influencer and trusted advisor to the business; serve as a resource for lending programs and specialized systems. Make successful presentations, facilitate group discussions and provide consultative services; build positive colleague experiences and support an exceptional end-customer experience. Identify best practices, trends and opportunities for improvement and deliver on-time solutions. Make decisions using sound judgement; research, analyze and grasp technical information and business processes quickly; work with speed and accuracy. Assist colleagues through change transitions, identify and reduce barriers to change. Work constructively in challenging situations and overcome objections; be flexible, work independently and as a team member. Demonstrate integrity, initiative and enthusiasm; relate positively to others and professionally represent the team and association.


    This job requires the incumbent to have the ability to…

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.

  • Use computer. This involves reading the screen and keying/typing information.

  • Speak and make presentations to individuals or groups on technical subjects related to job.

  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.

  • Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.

  • Provide sound technical advice to customers and other staff in the subject field(s) related to this position.

  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods. Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

    Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

    Here's What We Can Offer You...

    Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:

  • Salary commensurate with experience

  • 15 vacation days, 15 sick days, and 11 paid holidays per year

  • 401(k) plan with outstanding match

  • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.

  • Fitness Incentive Program

  • Tuition assistance for employees and dependents.


    Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.