City National Bank Tech Support Analyst II - Treasury Management in Los Angeles, California
WHAT IS THE OPPORTUNITY?
This position will reside in Atlanta.
This person is a technical expert on the systems and/or software associated with the products and services of the Treasury Management Division. This individual is responsible for providing post technical and operational support on the phone and via email; in addition, ensuring client's files and/or checks are fully tested enabling full utilization of the features of the various programs and applications. Other responsibilities will include communicating with other departments regarding proper file formats, and check stock formats for multiple Treasury Management products, providing proactive recommendations and solutions to technical/business issues. Additional opportunities may be assigned within the position as needed.
Treasury Management Solutions Division
As a member of City National's Treasury Management Solutions group, you will make a difference by delivering integrated technology solutions to help clients more efficiently manage their businesses and working capital. This group drives and supports the bank's cash management products and services that won City National four of its 11 Greenwich Excellence Awards in 2018.
WHAT WILL YOU DO?
Perform file testing on sample file provided by clients; these files would be formatted for Positive Pay or ACH services -- and provide detail feedback information to all parties involve regarding the test results. * Contact client (via phone/email) to address issues found with sample files. * Coordinate with other departments -- testing of sample checks provided by client to implement the Positive Pay (Payee Verify) service * Coordinate with other departments -- testing of files (ACH and/or Positive Pay) to be transmitted via SFTP or uploaded via Treasury Net * Maintain an adequate database of all file test results and communications
Provide post sales customization as it relates to file formats, SFTP connectivity and payee verify-positive pay for new and existing clients to ensure a smooth onboarding process.
Serve as the technical expert on troubleshooting with existing clients with errors encountered when uploading/transmitting files. Apply diagnostic techniques to identify problems, investigate causes, recommends solutions to correct common failures and documents resolutions.
Provide tier 2 remote post sales customization, installation, training and ongoing technical and operational support of software, systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
Diagnose and resolves product performance problems. Perform maintenance and repair services. Ensure client satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Provide technical expertise and support to clients in risk-assessments and the implementation of appropriate data security policy, procedures, and products. Provide technical expertise and guidance on the administration of security tools that control and monitor data security including intrusion detection and unauthorized use.
Provide additional support to the Treasury Management team as assigned. Project(s) may include product enhancements, new products, or database management.
Maintain a proactive commitment to established bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Affirmative Action.
Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
Complete all special projects as requested.
WHAT DO YOU NEED TO SUCCEED
Minimum 2 years financial services experience
Minimum 2 years Treasury Management experience
Minimum 2 years experience supporting systems applications or software products.
Skills and Knowledge
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledTreasury Management/Correspondent Banking