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L.A. Care Health Plan Product Solutions Liaison II (Temporary) in Los Angeles, California

Product Solutions Liaison II (Temporary)

Job Category: Administrative, HR, Business Professionals

Department: Medi-Cal Product Management


Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 6891

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Product Solutions Liaison II is the center of professional support that enables Product Solutions Managers to perform their responsibilities effectively. As the primary contact for assigned cross-functional teams, the Product Solutions Liaison II promotes mutually supportive relationships between cross-functional teams members, senior management, and Covered CA that are key to effective commercial portfolio management. This position is the organization's chief resource for historical information on meeting, agreements and policy issues that are vital to informed decision making to the Commercial and Group Product Management.


(1) Timely generation of meeting agendas based on feedback received from cross-functional team members/senior management on outstanding action items, issues or risks. (2) Timely generation of meeting minutes that accurately capture the intent of meeting discussions and document actions agreed to by the cross-functional team. (3) Drafting accurate RAID Log / Issues Log and related issue background statements, which are reviewed by Executives for risk management and mitigation strategies. (4) Assuring compliance with the Covered CA & DMHC regulatory and legislatives bodies. (5) Assuring efficiently conducted meetings through coordination with other departments on all meeting requirements related to in person / Conference / Webinar room logistics. (6) Establishing and maintaining cooperative relationships with constituent groups for effective coalition building. Information dissemination and collection of feedback from cross-function team Committees.

(1) Provision to senior management of accurate research analysis of information on regulatory, compliance and policy issues to facilitate informed consideration by cross-functional participants. (2) Maintenance of an audit-ready archival system of meeting minutes, work plans, RAID logs, training manual documents, both in electronic and hard copy formats.

(1) Accurately drafting of meeting minutes of assigned cross-functional project / product meetings. (2) Special meeting arrangements and appropriate use of standard meeting protocols for both internal and external meetings.

Cross-trains with other Product Solutions Liaisons II on requirements of their Product cycle/portfolios meetings & document retention protocols.

(1) Timely response to cross-functional team member requests for product / project documents. (2) Timely posting of product / project artifacts on SharePoint site. (3) Timely coordination of logistical requirements for meetings. (4) Timely coordination of the meeting packets and assembly of product/cycle meeting artifacts.

Perform other duties as assigned.

Education Required

Associate's Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor's Degree



At least 0-2 years of experience working in a pressure-intensive environment; high comfort level with top-level executives and professionals.

Experience in coalition building within community groups composed of participants of varying cultural backgrounds and persuasions.


Working knowledge of commercial products, benefits and networks a plus.



Basic understanding of meeting management and processes.

A high level of discretion in handling documents and information of a highly confidential nature.

Outstanding verbal and written communication skills as well as analytical and research skills.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

L.A. Care offers a wide range of benefits including

  • Medical, Dental and Vision

  • Wellness Program

  • Paid Sick Leave

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.