University of Southern California IT Support Analyst in Los Angeles, California
IT Support AnalystApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---University-Park-Campus/IT-Support-Analyst_REQ20097182/apply) USC Credit UnionLos Angeles, California
USC Credit Union, a dynamic $700M credit union located steps from USC’s University Park campus near Downtown Los Angeles, is looking for a IT Support Analyst for its fast-paced IT Department. This position is responsible for supporting users throughout the credit union, by phone and in person. Due to the pandemic, this job is mostly remote.
The support technician will:
Resolve problems with operating systems, office software, line-of-business applications, network connectivity, computer hardware, and other systems
Manage user accounts, privileges, and other routine system configuration items
Develop and maintain relevant internal and customer-facing documentation
Train and supervise student workers as assigned
Work independently or as part of a larger team, as required
The ideal candidate will:
Possess a minimum of two years of IT experience, preferably in Desktop or Help Desk support
Demonstrate strong critical-thinking and problem-solving ability
Have excellent communication and customer service skills
Be eager to learn, adapt, and take on responsibilities in new and changing technical environments
Excel in a self-directed and -motivated environment
Pass a pre-employment background and credit check
USCCUoffers a competitive salary and perhaps the best benefit package in the CU industry.We are amember-focused financial cooperative committed to becoming the preeminent financial services provider to the Trojan Family.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.
REQ20097182 Posted Date: 02/02/2021