Confidential Remote Appointment Scheduler in Longview, Washington
Appointment Setters needed immediately for Washington State COVID-19 lineYOU MUST BE A WASHINGTON STATE RESIDENT TO BE CONSIDERED FOR THIS ROLEPay Rate: $15.75 per hourLocation: 100% Remote (must reside within Washington State)Contract Duration: 4-6 months with potential for extensionStart Date: First start date1/25 and then ongoingShifts: The line will be open 8 am - 10 pm seven days a week, 40 hours preferred, 20 hours considered (especially for evenings and weekends) Do you have customer service experience? Are you comfortable with data entry and working in different computer systems? Do you have your own computer and high speed internet? If so, we want to talk to YOU about this Appointment Setter position! The Appointment Setter position is a critical role for Washington State's COVID-19 line. The position would be answering calls related to COVID-19 vaccination eligibility and scheduling appointments for eligible individuals in the state's scheduling system, as well as calling individuals scheduled for vaccination to provide them with their appointment details. WHAT WOULD YOU BE DOING? *Answering calls regarding vaccination eligibility and calling back individuals scheduled for appointments *Booking a high volume of vaccination appointments in the state's scheduling system *Demonstrating a consistent attitude of genuine care and desire to help *Working effectively and efficiently with to address questions and concerns in a timely, professional manner *Using attention-to-detail skills to maintain accurate customer records *Pulling up information in a central database to provide relevant data *Following processes and procedures to ensure compliance with federal regulations *Utilizing an internet browser-based system WHAT WE'RE LOOKING FOR *1-2 years of customer service or data entry experience *Previous experience on the phone preferred but not required *Able to type at least 40 wpm quickly and accurately *Excellent attendance - you care about being there *Solid ability to be punctual, responsible, and consistent *Eager to learn new tools and apply information quickly *Access to a computer, home office, and high speed internet This position does require a background check, as well as reference and employment verification.