JGS Lifecare Business Office Assistant/Collections in Longmeadow, Massachusetts
SUMMARY OF POSITION: The Business Office Assistant is a key and visible department component working directly with all residents, family members and employees. The Business Office Assistant is responsible for timely input of information within the accounting systems at the nursing facility and those, which interface with the home office. The Business Office Assistant is directly involved in billing and the collection of resident accounts as assigned by the Business Office Manager. The Business office Assistant is the secondary individual responsible for the timely collection of accounts receivable from all assigned payer sources, while following all Company policies and procedures to help the facility achieve their financial goals. The Business Office Assistant will be responsible for the patient trust accounts and petty cash. ESSENTIAL DUTIES AND RESPONSIBILITIES: Verifies/Inputs resident financial information within the billing system and maintains accurate and complete financial data for each of the residents, both with the computer system and hard copy resident files. Reviews billings generated by the Business Office Manager; is responsible for the direct billing of certain payers (such as Co-insurance and Private Pay), as designated by the Business Office Manager. Is responsible for the timely collection of accounts receivable as assigned by the Business Office Manager. Follows up directly with the assigned payers and slow payers with the assistance of the Business Office Manager. This will necessitate dealings with insurance billing personnel. Will suggest accounts for write off following the collections and write off process. Trust Account Records Maintains trust account records. Provides statements for residents in a timely manner. Facility Petty Cash Ensure prior approval has been obtained and dispense funds accordingly; Receive receipts and change, keep funds and records accurate and secure. Complies with laws and regulations applicable to position and acts in accordance with Company Compliance Program. This position involves physical activities including standing, lifting, bending, stooping, pushing, pulling and twisting. Performs other duties as assigned and consistent with level of preparation and experience. KNOWLEDGE, SKILLS & ABILITIES: A first level accounting, or basic bookkeeping course and/or prior long-term care bookkeeping experience General computer literacy and good knowledge of Microsoft Outlook, Excel and Word. One to three years of professional experience and/or training; or equivalent combination of education and experience. PCC and RFMS experience is a plus Working knowledge of office machines (copier, fax, phone systems, etc.) Good organizational and communication skills. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of laws, regulations and guidelines pertaining to long term care administrative procedures. Effective verbal and written communication skills; ability to read, write, speak and understand English Basic math and accounting skills. Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other facility staff. Possess special interest in working with long-term care residents and the elderly. The ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing proper administrative procedures and maintaining a sound operation. The ability to make independent decisions when circumstances warrant such actions.