Elliot Health System REHABILITATION ASSISTANT in Londonderry, New Hampshire
8 hours / week (Monday and Wednesday, 4:00pm-8:00pm)
Acts as an assistant in all areas of clinical support. Assists rehab staff with patient care, cleaning/maintenance of rehab equipment, maintaining efficient clinical operations and clerical duties.
Assists rehab staff (PT/OT/ST) in provision of patient care including, but not limited to, assisting with treatment sessions and patient handling (under direct supervision of therapist), equipment procurement, and instruction and/or set up on equipment.
Maintains inventory control, ordering of equipment and office supplies as needed, stocks supplies as received, monitors expiration dates on all materials, and monitors insurance authorization on referrals.
Cleans and maintains rehabilitation equipment according to manufacturers, hospital and department policies and procedures.
Exercises care in the use and operation of equipment and reference materials.
Maintains work area in a clean and organized manner.
Completes front desk operations as needed including, but not limited to, answering phones, checking in/ scheduling patients, taking co-pays, registering patient and checking insurance benefits.
Responsible for sending and receiving all rehabilation documentation to and from providers, to HIM, and insurance companies.
Provides excellent customer service and serves as a positive representative of Elliot Rehab Services in all interactions.
REQUIRED KNOWLEDGE & SKILLS
Ability to express or exchange ideas by means of the spoken word.
Ability to receive detailed information through oral communication.
Ability to adapt to emergency situations and act according to established policies and procedures.
Ability to deal with irate customers in a professional manner.
Ability to work with frequent interruptions and respond appropriately to unexpected situations.
Ability to endure periods of heavy workload or stress.
Ability to transport self to and from off-site locations.
Ability to operate a personal computer and related software including Word, Excel, Power Point and Epic.
Excellent customer service skills.
Education: High School Diploma or equivalent required.
Experience: Previous experience in a rehabilitation setting, prior LNA experience or healthcare related experience preferred.
Certification/Licensure: CPR certification within 90 days of employment and maintain certification while in position required.
Software/Hardware: Word and Excel is beneficial.
Schedule: Monday and Wednesday, 4:00pm-8:00pm