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House of Blues Software Engineer in London, United States

Job Summary:

Location: Angel, London

Division: Ticketmaster Tech

Contract Terms: Permanent, 40 hours per week. As our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

#LetsTalkFlexibleWorking

THE TEAM: Marketplace Engineering

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events.

You will be joining the diverse London team of dedicated, highly skilled engineers. You will be working together with the cross-functional product delivery team composed of: Frontend and Backend Engineers, Product Managers, Design/UX, QA and PMO. The pace here is fast, the atmosphere is fun, and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB:

In the role of Software Engineer, you’ll participate in the development and delivery of our global Consumer Platform which drives over 10 billion dollars of revenue annually. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving complex technical problems and the long-term maintenance and cost of change of software solutions.

You will take the initiative, solve problems, and eliminate roadblocks. You will work under general supervision with limited day-to-day direction. Actively participating in overall solution and architectural design. The software you create helps Ticketmaster be more efficient and provide a high level of service excellence so we can remain the number one ticketing company in the world.

You will emphasise collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

  • Contribute to a public API service that powers the Ticketmaster site across all markets.

  • Participate in development work across globally distributed software teams.

  • Actively participate in gathering and validating technical requirements for the project by connecting with a series of stakeholders (UX / Design / Product / PMO…etc.).

  • Write well-designed, efficient code with unit tests, logging and comments; Refactor code where needed.

  • Resolve problems as they occur and have advanced troubleshooting techniques.

  • Automate testing, deployments, performance, and recovery.

  • Focus on building software, keeping in mind the main principles of performance, flexibility, and platform scalability.

  • Typically assigned to important / complicated undertakings.

  • Maintain and adopt code standards, patterns and best practices through pairing and code reviews.

  • Seek opportunities to try out new ideas and solutions.

  • Implements activities that generally impact important components / processes of the work of own unit / team / projects.

  • Monitor logs and identify issues.

WHAT YOU NEED TO KNOW

  • Java 11 programming language experience or of other JVM languages

  • Experience with modern frameworks such as Springboot

  • Test-Driven Development experience

  • Understanding of Continuous Integration practices

  • Previous experience with Design Patterns and SOLID principles

  • Proven experience of backend development skills

  • Experience working with Microservices

  • Familiarity with Docker and Kubernetes or other orchestration/scheduling framework

  • Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL)

  • Strong communication skills and the ability to collaborate closely with remote team members

  • Experience with Agile methodologies

Nice to have

  • Experience with Reactive/Asynchronous/Non-Blocking programming

  • Experience working with AWS or other Cloud Provider

  • Familiarity with CI/CD servers (Gitlab/Jenkins)

  • Familiarity with Prometheus, Graphana, ELK stack

  • Familiarity with Terraform

  • Ability to clearly communicate technical topics to non-technical people

  • Demonstrated ability to work well in a fast-paced, multidisciplinary team environment

  • It is ok if you lack some of the skills listed above, the single most important skill is being able to learn quickly. We believe that a motivated, team-oriented professional will always succeed in mastering a new toolset when a need arises.

YOU

  • You are a proactive, results-driven and highly motivated individual

  • You have experience with design and architecture patterns

  • You embrace creativity as we face exciting new challenges every day and are constantly evolving with emerging technology

  • You anticipate, identify, and define problems; seek root causes including developing and implementing practical and timely solutions

  • You show a willingness to learn and improve your own skills, be organised and methodical

  • You work cooperatively with colleagues, communicate clearly, accept and adapt to change

  • You think in terms of desired outcomes, not just reactive, quick solutions

  • You are passionate about technology, software development and transformation

  • You anticipate, identify, and define problems; seek root causes including developing and implementing practical and timely solutions

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high-quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world-class experiences – Fan First.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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