Mitie Retail Store Detective - Team Leader - £14.00 40hrs a week flexible in London, United Kingdom
Mitie has a great opportunity for a Retail Store Detective to join the Total Security Management Team. (EXTENSIVE TRAVEL WILL BE REQUIRED WITHIN A SET REGION, This will be reimbursed) To deliver results for their identified area that meets or exceeds expectations through full responsibility and accountability for: · Responsibility of a team of store detectives within a set region – reporting to the National operations manager · First point of contact from our customers. · Responsible for the training and reporting of their team. · To protect customers and colleagues from physical and verbal abuse · To deter violence and public order offences · Achieve required ROI levels through the active detection of crime and the subsequent detention of offenders. · Working within groups or alone depending on the situational request * Adhering to the established ASCONE+ procedures at all times * Ensures that reporting is accurate and meets agreed time scales * Demonstrates a professional and flexible approach to commercial demands across the portfolio of stores. * Adopting an intuitive approach to store layout taking into consideration store demographic and associated risks. * To work in collaboration with all members of the security team to achieve a safe and secure shopping environment free from crime and the fear of crime * To believe and demonstrate through their work that Mitie is different to other service providors * Ensure effective communication to Officers and colleagues that create an integrated and coordinated approach to crime prevention and detection * Demonstrate a full understanding of and comply with all apsects of Mitie policies and relevant legislation, including any amendments * Be mindful at all times of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personal safety of all Mitie/Coop personnel and members of the public * At all times adhere to the Coop search policy and procedures * To actively participate and support the development of the Coop account through involvement, where required, in the development of strategies and initiatives * Support colleagues by sharing best practice * Attend ‘court hearings’ and demonstrate professionalism when relaying evidence, ensuring the reputation of both MITIE and Coop are safeguarded. * Always adhering to the store detective ‘ways of working’ * Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace. * A Full UK Driving licence is essential due to travel demands, * The store detective will need to be a team player with an enthusiastic attitude. * Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial * Strong Customer Service, client focused attitude with the ability to build good working relationships * Excellent communication skills are required both written and verbal * Adaptable communication style to meet the needs of different people groups * Ability to work individually and as part of a team * Resilient and tenacious with a can do approach * Capability in the use of technology * Previous experience in a similar role is desirable but not essential It’s the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.