Samsung Electronics America Customer Service Representative - Call Center (Prismview) in Logan, Utah
Making the future is everyday life at Samsung.
We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.
Together, we are building a better tomorrow for our customers, partners and communities.
Role and Responsibilities
The Customer Service Representative will be responsible for providing service to the customer base for all care and repair related issues.
Specific responsibilities include:
Provide client support and technical issue resolution via E-mail, phone and other electronic medium
Configuration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding)
Actively update the service database with relevant information
Configure software to run customer equipment (digital billboards)
Obtain general understanding of OS and application operations related to company offered services
Identify and correct or advise, on operational issues in client computer systems
Perform light lifting 40 lbs.
Perform creation of new assets using company provided software tools
Other duties as tasked by department leadership
Escalate unresolved issues to the CSR Lead
Report any and all repetitive issues to the CSR Lead and or the CSS Supervisor
Skills and Qualifications
Background & Competencies Required:
High School Diploma or equivalent
Minimum 1 year experience in technical support field
Ability to calmly and professionally assist the customer with support information
Ability to trouble shoot various network configurations, computer systems and basic electronic circuits
Ability to work independently and efficiently to meet deadlines
Ability to promptly answer support related email, phone calls and other electronic communication
Self-motivated, detail-oriented and organized
Ability to explain technical details in an easy-to-understand, step-by-step manner
Proficient in internet related applications such as FTP clients and Firewall routers
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Typing proficiency: 25-40 wpm
Patient manner in dealing with non-computer-literate customers while working through some complex situations
Ability to understand networks, computer systems and basic electronic components and function
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).