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Confie Administrative Services Client Service Representative in Livonia, New York

Are you passionate about assisting others? Do you see yourself being proactive and going the extra mile?

Our Customer Service Department is looking for you to help in providing customer service to policyholders promoting a reliable image of the company and its processes.

Confie and its family of companies - InsureOne- is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!

  • Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.

  • Commitment- We strive to provide value to our customers, our employees and our company.

  • Accountability- We hold ourselves to the highest standards of accountability in all our actions.

  • Respect- We are always mindful to respect our customers, ourselves and each other.

  • Excellence- We focus on going the extra mile to exceed expectations.

Because we CARE, Confie conducts phone and video interviews to practice social distancing to accommodate the state, local or national guidelines. If you are considered to formally video interview, please consider the following recommendations:

Interviews can be conducted using a laptop or desktop computer with a webcam, tablet or smartphone.

  • Find a quiet, private, well-lit space, free from possible interruptions.

  • Position yourself so that you have a neutral background that’s free from distractions.

  • Test your internet connection to be sure you have a good connection.

  • Remember it’s an interview, so dress appropriately.

  • Place your phone on do not disturb.

The Client Service Representative will be the liaison between the company and the customer. The Client Service Representative will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Essential Duties & Responsibilities:

  • Manage large amounts of inbound calls in a timely manner.

  • Process customer payments accurately and timely.

  • Assist with handling any inbound and outbound mail received in the office.

  • Responsible for effectively following call center “scripts” when handling different issues.

  • Identify customers’ needs to route the customer to the appropriate person.

  • Engage in active listening with callers, confirm or clarify information and diffuse any customers concerns, as needed.

  • Build sustainable relationships and engage customers by going the extra mile.

  • Keep records of all customer requests and/or interactions in our policy management system.

  • Meet personal/team qualitative and quantitative targets.

  • Adhering to all company policies and procedures.

  • High School Diploma or GED

  • Minimum of six months in a call center environment

  • Pleasant and professional telephone demeanor

  • 1+ year of customer service experience

  • Bilingual preferred

  • Demonstrates well-developed computer skills (internet, email, word processing, spreadsheets, hardware, keyboarding).

  • Strong time management and decision making skills

Preferred Skills:

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

  • Demonstrate problem solving skills

  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

  • Polite, reliable, adaptability and accountability

  • Strong time management and decision making skills

ICIMS Requisition ID: 2021-7367

External Company URL: newhire296

Street: 27 Main St.