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Centene Corporation Senior Information Technology Support Specialist (Service Desk) in Little Rock, Arkansas

HourlyPosition Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with complex issues. Act as a technical resource for other IT Support Specialists.

  • Design, build and/or test new systems, processes or services

  • Respond to requests for new services

  • Document workflow of processes within the organization

  • Investigate, research and troubleshoot complex IT related issues

  • Identify training needs, perform new user IT training and communication of IT policies and standards

  • Perform scheduled departmental audits and report findings to management

  • Act as a technical resource for other IT Support Specialists

Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS or related field preferred. 3+ years of related experience. Required:Operating system and desktop productivity software knowledge (i.e. XP, Win 7, MS Office 2007/10, McAfee, SCCM, etc.) to provide desktop support. Solid foundation with the installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.). Able to multitask and adapt to a high call volume environment.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Senior Information Technology Support Specialist (Service Desk)

LOCATION: Little Rock, Arkansas

REQNUMBER: QC0114

COMPANY: Information Technology

POSITION TYPE: Hourly

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