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IBM Deskside Support Representative-Onsite Support - Louisville, KY in LEXINGTON, Kentucky


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Deskside Support Representative-Onsite Support - Louisville, KY

Participate in the deployment of the corporate Windows workstation platform (Windows 10) Provide configuration support for Windows Operating Systems, performing quality assurance tasks to validate images, and replacing / swapping. Responds to service requests and provides end-user support, including the troubleshooting and administration of hardware and software Remote Customer Contact and Trouble Resolution Configuring and deploy VPN Profiles Manage open requests in a prompt and timely fashion; document all end-user interactions. Analysis and resolution of desktop hardware and software problems White glove service for identified VIP's. Outlook troubleshooting Office 2013 troubleshooting if required General how to questions addressed. Quality Assurance UPS shipping via UPS CompusShip website Using email to work with team members to receive and ship hardware. Image PC using PXE boot from a SCCM server Installing applications via SCCM Tracking machines with printed labels and bar code scanning Boxing and unboxing PCs securely with bubble wrap and all required labeling Documenting Machine readiness in Database and Spreadsheets Service-Now experience preferred but not required

Minor Computer Repair (Dell Certification a plus)

Thrives in a Team environment while having the ability to work independently with little supervision

Background check will be required

Monday through Fridays 8am to 5pm generally, may shift to provide coverage.

Required Technical and Professional Expertise

Deskside Support in a corporate environment, Service Now experience, Office 365 Support, Support of Windows and Mac Operating Systems.

Preferred Technical and Professional Expertise

Dell Certified, A+ Certified

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.