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Livongo Pharmacy Technician in Lewisville, Texas

The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Pharmacy Technician plays an integral part in ensuring superior care of patients treated through Teladoc Health. The Pharmacy Technician will apply professional knowledge in processing prescriptions ordered by Teladoc providers.

Responsibilities include monitoring inbound call que, patient outreach and prioritizing work daily to ensure timely processing and escalation when necessary. This role will provide support to Teladoc Health providers, as dictated by the Teladoc Clinical Policies and Procedures, and established Clinical Practice Guidelines.

Schedule: TBD

Responsibilities

  • Deliver exceptional customer service to patients and providers, representing Teladoc Health and our services in a professional, member-centric manner through a variety of communication channels including incoming and outgoing calls and emails

  • Transmit prescription orders to pharmacies verbally and/or electronically in a timely manner

  • Receive and assist with inbound calls from patients, pharmacies and/or providers and de-escalate as needed to a reasonable outcome for all parties

  • Make outbound calls to patients, pharmacies and/or providers for any prescription order discrepancy or clarification

  • Provide 1:1 support to Teladoc Health providers as needed including questions regarding established policies and procedures

  • Triage tickets to determine if standing orders are required and escalate as appropriate

  • Initiate and submit prior-authorization requests on-line to health insurance carrier

  • Manage daily task list to meet department performance metric goals

  • Maintain detailed and accurate case documentation in admin system, including description of issue and resolution

  • Maintain confidentiality of issues and adheres to all applicable regulations, including HIPAA

  • Other duties, as assigned

Candidate Profile

  • Must have strong verbal and written communication skills and ability to effectively communicate with all levels including patients, providers, team members, and senior management

  • Must possess strong time management and organizational skills, and be detail-oriented with a commitment to quality

  • Must be able to work independently but recognize when escalation is warranted

  • Handle confidential information with discretion

  • Able to multitask with regular interruptions while maintaining a high degree of accuracy

  • Be engaged as a team player with ability to work in a fast-paced environment

  • Demonstrate knowledge of healthcare and medical terminology

  • Possess high degree of computer literacy and ability to manage multiple systems

  • Willing to learn new procedures and adapt to changes in working environment

  • Flexibility to work outside of established hours when needed

  • Requires active Pharmacy Technician certification

  • Minimum 2 years’ experience as a Pharmacy Technician

  • Prior experience in a call center environment preferred

  • High school diploma

  • Bilingual (English/Spanish) a plus

Why Join Teladoc Health?

A New Category in Healthcare :  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE :  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion :  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation :  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. 

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

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