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Anthem, Inc. Medicare Inside Sales & Retention Agent in Latham, New York

Description

SHIFT: Day Job

SCHEDULE: Full-time

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the expectation that you will return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.

Medicare Inside Sales & Retention Agent

Responsible for re-selling Individual Medicare plans to existing members in all of the company's states. Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.

Primary duties may include, but are not limited to:

  • Achieves sales and retention goals to increase member retention.

  • Performs customer service in a sales/account management environment.

  • Responds to the most complex member issues via telephone and written correspondence regarding benefit plan options, rate actions, cancellation notices, and billing to ensure member satisfaction.

  • Negotiates sale upgrades by reviewing current benefit plan enrollment, identifying any gaps in coverage, and introducing new products/ services such as dental, life, or vision to promote increased enrollment and profitability.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure member requests, concerns, and questions are handled appropriately and in a timely manner.

  • We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Qualifications

Qualifications:

  • Requires a high school diploma, 2 years of sales experience; or any combination of education and experience, which would provide an equivalent background.

  • Requires and must maintain appropriate license required by the Department of Insurance to sell Medical, Dental and Life products in all states served by the Company's Direct Sales.

  • Medicare experience preferred.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS45278-Latham-Latham

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