BCD Travel Senior Operations Manager Americas in Las Vegas, Nevada
In this role you lead the Siemens travel operations Americas team. You lead the effort to improve work processes, ensure the customer is satisfied and goals are met. If you are up for a challenge in a complex yet fun environment, please read more about the role below and apply.
Senior Operations Manager Siemens AmericasFulltime, virtual US or Canada
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. In this role you are responsible for the overall management and performance of the travel operations team for Siemens. This includes operational performance, client servicing and retention, employee management and budgetary and cost management.
This is what you do:
Lead the effort to review current work processes, procedures and policies, seeking efficient and effective improvements
Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement
Provide direction to the team for improved customer satisfaction
Review operations performance reports and provide direction and implement programs to improve the performance
Work with performance data to maximum the effectiveness and efficiency of the team
Support team members on their job responsibilities and coach team members for improved performance and career planning
Monitor and control departmental expenses, implement improvements to improve the profitability of the department
Support implementation of new business (client, technology, processes, etc.) successfully and on-budget
This is who you are:
Minimum of six years corporate travel experience
Strong leadership skills, prior managerial experience of 4-5 years
Thorough knowledge of travel operations
Prior budget and cost management experience
Highly motivated with a preference to work in a complex environment
Excellent command of English
Good command of Spanish is preferred
Ability to travel when needed
About usBCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with almost 14,900 creative, committed and experienced people. For more information, visit www.bcdtravel.com.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at firstname.lastname@example.org.