Humana Community Engagement Associate Director - Care Delivery Operations in Las Vegas, Nevada
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.The Associate Director, Community Engagement plans and executes marketing campaigns to generate new prospects and improve client retention based on localized specifications. The Associate Director, Community Engagement cultivates the organization's social community through community advocacy programs and active engagement with community members. The Associate Director, Community Management requires a solid understanding of how organization capabilities interrelate across department(s).
The Associate Director of Community Engagement is responsible for generating revenue for Care Delivery clinics through procurement of new patients for the clinics by planning and organizing local marketing and sales programs. This person will be responsible for building sales performance metrics and motivate and advise the Community Engagement Representatives on these metrics. The Associate Director will achieve their objectives through strategically planning, setting sales goals, analyzing data on past performance and projecting future performance. The Associate Director’s community engagement team will collaborate with marketing and other cross functional teams to generate leads and ensure the customer’s needs are met. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and will lead a team of highly specialized community engagement professional associates.
5 or more years of management experience
Proven experience managing community engagement sales teams
High achieving, ambitious, innovative and results-oriented
Proven experience developing community engagement strategies
Experience managing sales objectives while coaching and developing performance of Community Engagement professionals
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Prior health insurance industry experience
Prior ad agency experience
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Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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