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Aston Carter Operations Representative in Lansing, Michigan

Operations Representative Opportunity:Description:

As an Operations Representative you will ensure operational excellence by supporting both internal and external carriers and customers. The main focus of this position is to assist with managing carrier information and ensuring the accuracy of load information within our customized software systems. The Operations Representative performs operational work with a sharp focus on data integrity, quality and efficiency.

Daily Tasks & Responsibilities:

  • Working with the carrier division to get updates on the status of shipments and where they are at in transit.

  • There are 5 "touch point" updates that this Ops Rep will be responsible for reaching out to the Carrier to receive (Arrived to pick up shipment, Left pick up facility, En route to drop off location, Arrived at drop off location, shipment dropped off and carrier departs end customer)

  • Make outbound calls or send emails to Carrier Representative, Dispatcher, or Drivers in order to receive these updates

  • Updates internal company system when the Carrier Updates are received

  • Work with internal teams as necessary to track additional information

Customer Service

  • Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate.

  • Follows through on customer requests to ensure satisfaction; where applicable invites feedback and seeks suggestions for improvement.

  • Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes.

Qualifications:

  • Microsoft: Excel, Word, Outlook

  • Data Entry

  • Customer Service

If you or anyone you know may be interested in this opportunity, feel free to reach out anytime: nekola@astoncarter.com

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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