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ICF Consulting Group, Inc. Content Management Specialist, Community Development in Lansing, Michigan

ICF’s Housing and Community Development Practice (HCD) is seeking a Content Management Specialist to support affordable housing and community development-focused knowledge management projects with the U.S. Department of Housing and Urban Development (HUD). Projects include the award-winning HUD Exchange website, which centralizes resources for HUD’s grantees, providing training, tools, reports, help desks, and much more. View the website at https://www.hudexchange.info.

As a Content Management Specialist, you’ll join a collaborative team of HUD subject matter experts, content managers, customer service specialists, software engineers, user experience and graphic designers, and data analysts. You will contribute to developing and organizing key information and providing an exceptional customer experience to those seeking information from HUD. Target users include lenders, state and local governments, nonprofits, Public Housing Authorities, tribes, the general public, and more.

You will be involved in all aspects of content management and product development from end-to-end as a jack of all trades. You will write and edit web content, design web pages and products, organize trainings, conduct usability testing, provide customer support, develop and implement new processes, analyze performance data, manage large datasets, and much more!

You are right for this position if you:

  • Are mission-driven; you want to do work that matters and are passionate about affordable housing

  • Are comfortable with ambiguity; you learn quickly and navigate changes with minimal direction

  • Have never met a process you did not immediately want to improve

  • Are a passionate problem solver with a no-problem-too-big-or-too-small attitude

  • Have exceptional judgment and strong qualitative and quantitative analytical skills

  • Catch every little error and are always being asked to edit the work of others

What you’ll be doing:

Create and manage web content

  • Write and edit content for clarity, readability, and effectiveness

  • Gather requirements and collaborate with user experience and graphic designers to create wireframes and design mockups to conceptualize new web pages and tools

  • Design, code, and launch web pages and tools using a content management system (CMS)/learning management system (LMS) and coding using HTML/CSS

  • Support customer research and usability testing efforts

  • Collaborate with team leads to guide designers, developers, QA testers, system administrators and other internal team members to deliver quality content and solutions on time and on budget

  • Develop and write style guides, stock responses, and other writing guidance

  • Manage and implement quality assurance processes for content

  • Manage communications efforts, including disseminating email campaigns, developing marketing plans, and other communications

  • Analyze performance data (such as Google Analytics and search logs) to measure success and inform site enhancements

  • Manage, clean, and QC large datasets for uploading to website databases

  • Provide customer support, including responding to policy, resource, and technical inquiries

Manage tasks and projects

  • Work directly with customers, clients, contractors, and team members to determine needs and develop solutions

  • Support or lead various aspects of project management including: scoping tasks; creating project plans; developing and managing budgets, internal team schedules, and project milestones

  • Schedule and lead client meetings; provide notes and action items following meetings

  • Utilize tools such as Jira, SharePoint, MS Project, and Teams Planner to assign and manage tasks

  • Effectively present ideas to different audiences (from the general public to subject matter experts)

  • Work independently as well as collaboratively, including managing small teams/delegating work to complete more complex tasks

What You’ll Need:

Basic Qualifications

  • Bachelors degree in public policy, government, urban planning, sociology, or related fields

  • At least 5 years of related professional experience, with a minimum of 3 years in client management, project management, and/or web content management

  • Passion for doing good and dedication to the housing and community development mission

  • Exceptional attention to detail, including copyediting and QA/QC skills

  • Experience coding web pages using HTML and CSS

  • Experience in project/task management applications such as Jira, SharePoint, MS Project, Teams Planner

  • Ability to thrive in a fast-paced work environment, juggling multiple priorities at any given time

  • Exceptional time management skills with the ability to produce high quality work on time and within budget

  • Ability to navigate a variety of project styles, including self-directed project work, overseeing tasks you delegate to others, and completing project assignments from other team members

  • Advanced Excel skills (e.g., formulas, pivot tables, vlookups/index match, macros) and ability to create and use spreadsheets to track, clean, and analyze large data sets

  • Advanced document formatting and production skills (Microsoft Word preferred)

  • Proficiency in MS Office Applications (PowerPoint, Outlook, Visio) and Adobe Acrobat

Preferred Skills/Experience

  • At least 3 years of experience working with HUD programs

  • Experience making web content user-friendly and 508-compliant

  • Experience with user research, usability testing, and creating webpage prototypes

  • Experience managing email communications, social media, and multimedia sites (such as MailChimp, YouTube, LinkedIn Groups, etc.)

  • Knowledge of specialized software/programs (such as Mural, Tableau, Adobe Creative Cloud, Survey Monkey, Canva, etc.)

About ICF’s Housing and Community Development Practice

The Housing and Community Development Practice (HCD) provides services to strengthen communities and the institutions that work to provide affordable housing, prevent homelessness, recover from natural disasters, and promote financial literacy. HCD does this through training and technical assistance, data analysis, monitoring, planning, and program implementation services.

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Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

Virginia Remote Office (VA99)Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

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