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Lancaster General Health Case Manager - Emergencey Department (Nightshift, 72 hours/2 weeks) in Lancaster, Pennsylvania


Lancaster General Hospital

Cost Center

9050 Case Management

Supervisory Organization

Case Management



Job Description

Position is located at Lancaster General Hospital (Emergency Department)

HOURS: Full-time (72 hours/2 weeks). Combination of 8 & 12 hour shifts (hours between 7:00pm - 7:00am) with every third weekend rotation (12 hr shifts from 7:00pm - 7:00am). No holidays and No On-Call.

SUMMARY: Acts as an advocate for the patient, assisting them to reach optimal function and health in an appropriate environment that would support their needs. The Case Manager functions within the full scope of practice to include the major responsibilities of the position and to extend these responsibilities beyond the episode of care to encompass coordination of care across the continuum. The Case Manager applies the processes of assessment, planning, implementation, monitoring, evaluation, and coordination of care to meet the patients’ health care needs across the continuum in collaboration with health team members, community members, to ensure safe, quality and cost effective care.


  • Conducts assessments of patient/family needs by coordinating input from all health professionals and formulating a documented plan assuring continuity of care for the rising and high risk patients.

  • Delegates care coordination based on situation while assuming accountability for patient outcome. Supports assistive personnel; serves as a resource and holds assistive personnel accountable to complete delegated tasks.

  • Identifies appropriate providers, facilities, external healthcare organizations throughout the continuum of care and communicates with an interdisciplinary treatment team to develop and maintain positive working relationships with patients, families and providers.

  • Functions as a coordinator and manager of a defined health population across care setting and for multiple physicians/health care providers or health plan counterparts. Works closely with their assigned primary care department/practice to offer individualized assistance with improving and maintaining quality patient care.

  • Coordinates care across the continuum (inpatient/outpatient/community) to assure appropriate utilization of clinical and community resources.

  • Oversees and guides the development of multiple health partnerships to achieve a positive health effect.

  • Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to initiatives.

  • In conjunction with the practice team, identifies patients at risk for poor outcomes or experiencing poor coordination of services who would benefit from more intensive follow-up.

  • Provides chronic disease and self-management education and support.


  • An RN or Social Worker is required for this role, with specific requirements being one of the following:

  • RN: Current licensure as a Registered Nurse, issued by the Pennsylvania Board of Nursing. Bachelor’s degree in Nursing (BSN) or a related health care degree is required (Employees not meeting this requirement, who were in the role on March 30, 2014, are required to meet the requirement by 2019).

  • Social Worker: Master’s degree in Social Work (MSW) or a Bachelor's degree in Social Work (BSW) with a Master's degree (MS) in Human Services from an accredited school or program

  • Three (3) years of acute care nursing or social work experience.

  • Excellent verbal and written communication skills.

  • Excellent customer service skills.

  • Proven informal leadership skills.

  • Ability to work independently, setting priorities to coordinate care plans efficiently.

  • Ability to work effectively in a fast-paced team environment.

  • Highly organized and detail-oriented with the ability to perform multiple tasks simultaneously.

  • Effective behavioral and educational strategies, including, but not limited to: motivational interviewing, teach-back method and self-management support.

  • One (1) year experience in case coordination and planning as well as experience in project implementation and execution.

  • Demonstrated experience successfully working among multi-disciplinary teams.

  • Five (5) years of case management experience preferred.

  • Case Management certification (ACM/CCM) within 3 years.

  • Knowledge of utilization review or managed care is preferred.

  • Care management experience in a managed care setting is preferred.

Penn Medicine Lancaster General Health, at a member of the University of Pennsylvania Health System (Penn Medicine), at is a 631-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare) . Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region . Pennsylvania College of Health Sciences is a private, co-educational, Middle States-accredited four-year college offering a variety of associate and baccalaureate degree and certification programs in healthcare.

A four time designated Magnet hospital for nursing excellence, Penn Medicine Lancaster General Health has been recognized regionally and nationally for clinical excellence and patient safety; and ranked nationally by U.S. News & World Report as one of the nation’s best hospitals in 2015-16 in three specialties. It is also one of only seven hospitals in the country with all of the following distinctions:

5 Star Rating on Hospital Compare

Healthgrades America’s 50 Best Hospitals 2017 at

Leapfrog Hospital Safety Grade A

US News List of High Performing Hospitals at

EOE Race/Color/Sex/Sexual Orientation/Gender Indentity/Disability/Vet