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Bremer Corporate Office Insurance Operations Specialist in Lake Elmo, Minnesota

Job TitleInsurance Operations Specialist Job ID6622 LocationBremer Srvc Ctr-Lake Elmo, MN Full/Part TimeFull-Time Regular/TemporaryRegular Why Work at Bremer? Extraordinary possibilities and a culture of respect Our people are our competitive advantage. Throughout communities in Minnesota, North Dakota and Wisconsin, our clients and our people are working together to realize extraordinary possibilities. Bremer Financial Corporation Bremer Financial Corporation is a privately held, $13 billion regional financial services company jointly owned by the Otto Bremer Trust and Bremer employees. Founded in 1943 by Otto Bremer, the company is headquartered in St. Paul, Minnesota and provides a comprehensive range of banking, wealth management, investment, trust and insurance products and services throughout Minnesota, North Dakota and Wisconsin. Clients include individuals and families, mid-sized corporations, small businesses, agribusinesses, nonprofits, and public and government entities. Job Description Provide general operational and administrative support for the agency in accordance with applicable state insurance regulations. Responsibilities include: Support for system administration, accounting and reconciliation, claims, and proofs Answer incoming customer calls and direct them to the appropriate staff Mail preparation, including opening and scanning all the courier envelopes and postal mail for all agency locations and distributing through the software management system Transacting specific product area policies and endorsements Processing, file maintenance, computer management system maintenance Other administrative projects and tasks Qualifications A combination of education and experience which enables the incumbent to be successful in the job generally acquired through the attainment of a high school diploma and three years of related experience. Prior customer service experience and strong communication and attention to detail skills required. Shared Expectations Personal Leadership: Model Bremer values in all interactions; communicate clearly, honestly and with authenticity; identify and respect style differences in others and be willing to adapt; read and respond appropriately to individuals and/or situations; enhance and maintain robust relationships within and outside the organization; be accountable and demonstrate credibility and follow through on commitments; and build self-awareness by continually seeking feedback from others. Thought Leadership: Use holistic approach when problem solving and decision making; proactively seek diverse perspectives to develop synergetic solutions; promote engagement and empowerment; translate complex concepts and challenges into tasks and activities that are quick and easy to achieve; use authority appropriately and acknowledge the contributions of others. Team Leadership: Lead strategically with rigor around communicating the what and why behind decisions; demonstrate transparency, honesty and courage to earn a reputation as an authentic leader; communicate a vision and engage team in achieving that vision; drive dedication to serve and promote the client intimacy model; clearly communicate and hold employees to performance expectations providing clear and timely feedback and holding all employees accountable; build high performing teams through engagement and accountability; delegate and draw on others knowledge and expertise; commit to coaching and developing team and next generation of leaders by taking an enterprise point of view. Results Leadership: Prioritize strategically by organizing resources, time and people to achieve key goals and objectives; act with a sense of urgency, proactively address critical concerns, work quickly to get things done; lead change effectively; demonstrate knowledge skill and abilities while demonstrating operational excellence; deliver consistent results. Equal Employment Opportunity Miscellaneous Items to