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Laguna Hills Health and Rehabilitation Center Front Desk Receptionist in Laguna Hills, California


The purpose of your job position is to perform receptionist duties in an efficient manner in accordance with current federal, state and local standards and regulations that govern the facility and as directed by the Administrator.

The Front Desk Receptionist will treat each resident with kindness, dignity and respect. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident’s condition to a charge nurse as required. They will be committed to always doing the right thing.


  • Answering telephone, determining nature of call and transferring to appropriate person

  • Maintaining a listing of critical residents who may not receive phone calls

  • Greeting visitors and directing them to appropriate office and/or resident room

  • Operating paging/telephone system as required

  • Giving accurate information to residents, visitors, guests, etc.

  • Offering beverages to visitors waiting for administrative personnel, as appropriate

  • Monitoring presence and location of sale representatives or government personnel in the facility

  • Issuing and collecting identification badges as guests sign in and out

  • Reporting suspicious persons to a supervisor immediately

  • Performing administrative duties (typing, filing, posting to accounts, etc.)

  • Assisting other departments as needed. with administrative duties when requested

  • Receiving, sorting and distributing mail

  • Operating copier, scanner, office machines, etc.

  • Ordering supplies only if directed and approved

  • Maintaining confidentiality of all pertinent resident care information

  • Following safety regulations and precautions at all times

  • Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately

  • Abiding with all facility policies and procedures

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.


Education / Licensure

High school diploma or GED required

Medical terminology helpful

Qualifications / Experience

Minimum of 1 year of clerical and phone experience

Should be able to type 45 words per minute with minimal errors

Must be effective at using 10-key calculator

Must be familiar with Microsoft Office Outlook and Word

Must be able to read, write, speak, and understand the English language

Must be able to follow oral and written instructions

Must possess a cheerful and collaborative personality

Must possess the ability to minimize waste of office supplies and proper recycling

Working Conditions

May encounter frequent interruptions

May be involved with residents, family and government agencies

May be requested to work beyond scheduled working hours at times

Physical Requirements

Must be able to move intermittently throughout the day

Must be able to stand, bend and reach throughout the day

Must be able to sit for prolonged periods of time working on a computer

Repetitive hand motion

Must follow ergonomic policies and procedure governing lifting techniques and performing repetitive tasks

Ability to read fine print