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Washington State DSHS ALTSA Long-Term Care Trust Program Manager in Lacey, Washington

Description

DSHS ALTSA Long-Term Care Trust Program Manager

Home and Community Services (HCS) Division within the Aging and Long-Term Support Administration is seeking a Program Manager for the new Long-Term Care (LTC) Trust Program. Washington is the first state in the country to enact a universal public LTC program. The Long-Term Services and Supports (LTSS) Trust Act (Second Substitute House Bill 1087) was enacted in the 2019 WA State Legislative session. Joining the new LTC Trust team offers a unique opportunity to ensure the success of this historic initiative. The LTC Trust Program promises to make it possible for millions of Washingtonians with long-term service and support needs to age with independence, dignity, and control over the decisions that affect their lives. The Program Manager role is critical to the success of the new program. We have a supportive team culture and a climate where people love coming to work every day.

The new LTC Trust Program is anchored in the Home and Community Services Division (HCS) of the Aging and Long-Term Support Administration (ALTSA). We are a high performing organization dedicated to delivering on the values of Choice, Independence, and Safety. Designing and implementing this new program will be a challenging and exciting learning opportunity. As the program goes into effect from 2022 onward, the role will grow in importance and impact.

In this critical management role, you will be the lead Program Manager assigned to the new LTC Trust Program. You will formulate new policies and procedures for the program, take a lead role in the design, implementation, and operations of the program, and ensure program efficiencies meet the guidelines set forth in the law.

You will build and maintain cooperative working relationships with state agency designees from the Health Care Authority, the Employment Security Department and the Office of the State Actuary to lay the groundwork for the design and implementation of the LTC Trust Program. You will use your expertise in program planning to ensure project and program goals are achieved, and a broad range of stakeholders and interested parties are engaged in planning and implementation activities.

Some of what you'll do:

  • Formulate statewide LTC Trust Program policies and procedures regarding beneficiary eligibility requirements, application process, covered benefits, minimum requirements for providers, provider registration, making payments to providers, determining when providers fail to meet minimum qualifications or violate operational standards, and appeals.
  • Participate in activities that put the LTC Trust Program into operation, which include designing the assessment tool that will be used to determine functional eligibility, defining system requirements for changes needed to existing systems, and developing approaches and plans for interfacing with internal and external systems.
  • Provide administrative and operational support to the LTSS Trust Commission by scheduling and documenting Commission meetings, preparing meeting agendas and materials, drafting Commission reports, and drafting bylaws.
  • Identify strategies to implement recommendations from the LTSS Trust Commission and providing advanced-level subject matter expertise and technical assistance to support and/or coordinate the implementation of the recommendations.
  • Conduct research and analysis to make recommendations to the LTSS Trust Commission, including what services and supports should be available through the program, and what rates should be paid for services and supports.
  • Collaborate and coordinate with multiple state and local government divisions and agencies, internal and external stakeholders, partners, employers, employees, and beneficiaries across the state to design, implement and operate the LTC Trust Program.
  • Lead efforts to identify the data and methods needed to track and measure program outcomes.
  • Create the demonstration waiver used to apply to CMS for sharing in the savings generated in the federal match for Medicaid long-term services and supports and savings in Medicare due to the operation of the LTC Trust program.
  • Provide subject matter expertise, guidance and consultation on the development and implementation of a comprehensive plan to provide customer service, address questions, and complaints, and refer individuals to other appropriate agencies.
  • Make recommendations to decision makers on program and policy changes needed to achieve program goals and objectives.

What we are looking for:

  • Ability to use research, data, and analysis to formulate and inform decision making.
  • Ability to work independently and provide notice to management of issues, risks, and situations that require management decisions.
  • Advanced skills in both oral and written communication, including the ability to communicate complex issues to a variety of groups and individuals.
  • Ability to identify emerging and controversial issues, identify and analyze potential solutions, and effectively facilitate conflict resolution.
  • Excellent organizational skills, including ability to coordinate multiple assignments and to meet legislative and administrative deadlines.
  • Experience working in Washington State government.
  • Knowledge of Washington State procurement processes, and experience writing RFPs, evaluating proposals, contract negotiations, and contract monitoring.
  • Ability to develop risk mitigation strategies.
  • Experience using Microsoft applications, including Microsoft Office products.

Who should apply:

  • Professionals with a Bachelor's degree in public administration, public health, business administration, social services, or related field; and at least 5 years progressively responsible professional and program management or program administration experience in a large program or agency, of which at least 3 years successfully managing complex community-based delivery of healthcare or social services supports/operations for complex populations.
  • This position requires strong knowledge of Washington State ALTSA service delivery systems as well as knowledge of ALTSA business processes, subject matter expertise in HCS Long-Term Services and Supports eligibility related to Activities of Daily Living and person-centered planning and an understanding of long-term care insurance benefits and covered services.
  • Expertise in project management, systems change, and development of statewide policy and procedures utilizing effective and meaningful stakeholder engagement is also desired.

Additional Desired Experience:

  • Ability to use research, data, and analysis to formulate and inform decision making.
  • Ability to work independently and provide notice to the management of issues, risks, and situations that require management decisions.
  • Advanced skills in both oral and written communication, including the ability to communicate complex issues to a variety of groups and individuals.
  • Ability to identify emerging and controversial issues, identify and analyze potential solutions, and effectively facilitate conflict resolution.
  • Excellent organizational skills, including the ability to coordinate multiple assignments and to meet legislative and administrative deadlines.
  • Experience working in the Washington State government.
  • Knowledge of Washington State procurement processes, and experience writing RFPs, evaluating proposals, contract negotiations, and contract monitoring.
  • Ability to develop risk mitigation strategies.
  • Experience using Microsoft applications, including Microsoft Office products.

Come join the Department of Social and Health Services (DSHS) as we continue to Transform Lives!

To Apply Simply fill out our application and attach your resume and cover letter. It's that easy!

Questions? Please contact Fred Melvin at fred.melvin@dshs.wa.gov or (360) 701-8083. Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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Salary: $87,000.00 - $98,000.00 Annually

Location: Thurston County – Lacey, WA

Job Type: Full Time - Permanent

Department: Dept. of Social and Health Services

Job Number: 2020-03057

Closing: 4/12/2020 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov

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