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CHE Services Intake Clerk (Remote-Work From Home) in King of Prussia, Pennsylvania

About Us

CHE is a premier provider of behavioral health services and is the partner of choice for skilled nursing facilities, community-based adult homes, assisted-living settings, adult day care, and rehabilitation centers. CHE has been operating for over 20 years and employs over 500 clinicians in eight states of operations. We deliver a unique programmatic approach to behavioral health services and are focused on quality and compliance for facilities. Backed by a leading private equity investment firm, we are looking for a hungry, talented, ambitious, engaging, innovative, and all-around awesome individual to join our team.

General Summary

Responsible for receiving information from referral sources via email or fax server. Responsibilities include managing incoming faxes and emails by sorting and dividing out the inbound documents. Additional responsibilities include uploading Doctors Orders (MD Orders) and AOB / Consent forms into EHR system. Occasional need for data entry into patient management system, as needed. Working knowledge of HIPAA, Federal, State and Local insurance regulations.

Essential Job Responsibilities:

  • Timely processing, sorting, and triaging of incoming faxes and emails

  • Converting emails and faxes into PDF files, extracting and Triaging to appropriate destinations

  • Occasional need for basic importing of demographic information into Practice Management System

  • Upload files, including but not limited to; MD Orders, AOB, Consent forms into EHR system.

  • Effectively use problem-solving skills to obtain and verify location of incoming documents.

  • Communicate with doctors and facilities regarding questions on referrals and confirmation of received documents

  • Prompt return and follow up to all interactions, prompt response to internal and external inquiries and requests.

  • Communicate with doctors regarding new and ongoing patients authorized for service.

  • Sort and file paperwork (electronically).

  • Maintain a working knowledge of all health information management requirements such as HIPAA

  • Maintain strict confidentiality.

  • Communicate and collaborate with Director of Revenue Cycle to effectively resolve issues impacting the referral process.

  • Special projects as assigned


  • High School Diploma or equivalent

  • Some college preferred


  • Computer literacy required.

  • Experience with Google is a plus

  • Extracting and converting electronic documents into PDFs preferred.

  • Experience in working with and electronic software’s

  • Knowledge of fax servers and PDF’s


  • Working knowledge of HIPAA, federal, State and local insurance regulations, and requirements

  • Knowledge of Microsoft products, such as Word, Excel and various Networks.

  • Knowledge of Google products


  • Detail oriented is a must.

  • Highly organized

  • Quick and accurate alpha/numeric data entry skills

  • Data Entry skills (Quick and accurate alpha/numeric)

  • Proficient in Microsoft Office, including Outlook, Word, and Excel

  • Ability to work in high volume, fast paced environment

  • Ability to manage competing priorities

  • Ability to perform multiple tasks simultaneously

  • Critical thinking, problem solving and decision-making skills

  • Proven record of reliability, dependability and professional relationship building skills

  • Ability to adapt to change and positively support goals, new policies, and procedures

  • Excellent work ethic and commitment to job responsibilities

  • Team Player

ID: 2021-5583

External Company Name: CHE Behavioral Health Services

Post End Date: 11/30/2021