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Lutheran Social Services of the South Case Management Director, RTC in Katy, Texas

The primary role of the Case Manager Director is to supervise and provide support, guidance, and training to Case Managers and the Transporter & Liaison positions and manage a modified caseload in accordance with the Organization’s and licensing standards, and federal, state, and local regulatory requirements. Upbring is classified as an essential business by the state because the services we provide are critical to the wellbeing of thousands of children and families. Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

We Are Warriors | We Set the Standards for Child Welfare

Work Standards

  • Provide all Case Managers and Transport & Liaison staff with ongoing support, coaching, and training to ensure they are meeting performance goals and the needs of the youth, parents, and families

  • Maintain a partial caseload and provide case management services that meet the needs of the youth and is in accordance with Agency policies, licensing and funding standards, and other federal, state, and local regulatory requirements

  • Ensure the privacy of all youth information and case files; always comply with HIPPA/HIPAA guidelines

  • Ensure case managers are serving as a liaison between youth and their families; update legal guardians on youth care and progress on a weekly basis or as needed; assist youth in initiating and maintaining healthy family relationships

  • Ensure safety, security and sanitation standards are always maintained in all work areas

  • Prepare and attend supervision, unit, team, and facility meetings as required

  • Utilize clinical knowledge and skills, conduct assessments to determine youth needs, including but not limited to behavioral interventions, basic needs, and possible barriers to achieving individual service plan goals; identify specialized counseling and case management service needs, mental and emotional health concerns, and family reunification issues

  • Ensure and assist Case Managers are utilizing clinical knowledge and skills, conduct assessments to determine youth needs, including but not limited to behavioral interventions, basic needs, and possible barriers to achieving individual service plan goals; identify specialized counseling and case management service needs, mental and emotional health concerns

  • Other duties and special projects as assigned

Communication

  • Review case plans completed by Case Managers for accuracy, timeliness, and adherence to licensing and regulatory requirements

  • Review case files and notes to ensure they are accurate and completed in a timely manner and meet the Organization’s standards, state licensing standards, and other federal, state, and local regulatory requirements

  • Establish and ensure staff follows a formal process for case reviews and referral sources that appropriately meet the needs of the youth, and family

  • Review, update and maintain accurate records of all youth interactions, contacts, behavior issues, and youth progress; collect and compile relevant case history information; ensure all case files include the required documentation and required forms; maintain case files in accordance with Agency policies, licensing standards and other federal, state, and local regulatory requirements; ensure all case files are always audit ready

  • Respond to escalated situations and serious incidents in a timely manner and properly document the incident and outcome

We Are Servants| We Help Others

Teamwork

  • Assist with youth placement and post-placement services

  • Assist case managers serving as an advocate or liaison between the youth and the court system; including accompanying youth to court appearances, as needed

  • Assist in the dorm by providing direct supervision, interaction, and observation of all youth while in their living space or common areas; always know the whereabouts of all youth during the shift

  • Interact, observe, and supervise youth in accordance with their individualized treatment and behavior support plans

  • Assist Case Managers and work closely with the clinical and program teams to assess social, educational, and emotional needs of the youth and devise a service plan or behavior plans to meet those needs; develop, write, and update service plans, reports, and correspondence

  • Aid with crisis intervention and intense case management services based on youth need; report serious or significant incidents to the appropriate parties in a timely manner; complete the necessary paperwork and provide the required documentation of the crisis or situation

  • Assist Case Managers and Transporter & Liaison staff with the active participate in the collaboration with interdisciplinary teams to share information, best practices, resources, and problem solve youth challenges and barriers

  • May be required to complete driving duties as driver and/or accompanying during transport. Subject to being designated as an authorized driver

  • Provide emergency and on-call services when needed

We Are Family | We Are Passionate & Compassionate

Building Relationships

  • Work in collaboration with the interdisciplinary team to develop and implement specific activities in the areas of social skill acquisition, health maintenance and appropriate nutritional needs

  • Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure residents are receiving the full scope of available program services and resources to meet Child’s Plan of Service (CPOS)

  • Respond to youth needs and concerns with compassion and empathy in a timely manner

  • Work closely with other members of management, staff, and service providers and professionals to ensure foster care children, parents, and families are receiving quality and timely services

  • Develop and maintain positive and strong working relationships with the teams

  • Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices

  • Actively participate in exhibiting cultural awareness and sensitivity when interacting with youth, parent(s)/guardian(s), staff, and the community

Developing & Engaging Others

  • Provide ongoing support and coaching to all direct report staff to ensure the department is operating effectively and efficiently in accordance to established goals and objectives and program services are being delivered in manner that meets the needs of the foster care children, parents, and their families

  • Interview, hire, and train new staff and develop and implement ongoing staff development trainings

  • Coach and support staff to ensure they have the necessary tools and resources to optimize performance and ensure established project goals and deliverables are achieved on time and within budget

  • Regularly review employee performance and provide supportive feedback

  • Conduct 90-day and annual evaluations per established completion date

Minimum Qualifications

  • Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field

  • 3 years’ previous case management experience

  • Prior supervisory or management experience

  • Knowledge of psychological theory, methods, and ethics

  • Strong working knowledge of motivational interviewing

  • Strong writing skills with the ability to document youth care and progress properly and accurately

  • Ability to follow instructions and work independently and within a group and with minimum supervision

  • Strong organizational and time management skills with the ability to meet deadlines

  • The ability to relate positively to young people with serious behavioral and emotional disturbances

  • Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction

  • Experience managing aggressive and verbally abusive behavior

  • Strong interpersonal skills with the ability to apply compassion and empathy, while dealing with stressful and difficult situations

  • Strong interpersonal and people skills with the ability to work and interact with diverse groups of people

  • Must have valid TX Driver License and auto insurance to be designated as an authorized driver

  • Proficient in Microsoft Word, Excel, and Outlook

Preferred Qualifications

  • Master’s degree in Social Work, Counseling, Psychology, or closely related field

  • LMSW, LCSW, LMFT, or LPC

  • 1 year supervisory or management experience

  • Bilingual (English and Spanish based on service area and service population)

Physical Demands & Work Conditions

  • This position requires sitting and looking and using a computer for long periods of time

  • Position works with children and families and has constant exposure to youth

  • Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Agreement

The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or Organizational Development.

ID: 2021-4431

Shift/Hours: Various

External Company URL: http://www.Upbring.org/

Street: 25752 Kingsland Blvd.

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