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The Salvation Army - Metro Division Emergency Assistance Case Worker in Kansas City, Missouri


The Salvation Army Mission:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: Effectively monitor and maintain emergency assistance distributions


Essential Functions:

  • R eceive calls and visitors to The Salvation Army

  • Screen potential clients for immediate emergency assistance needs

  • Pre-qualify requests for emergency assistance needs of individuals and families including a determination of their eligibility through scheduled appointments, interviews, contacting third-party sources, and evaluating and verifying all information

  • Make referrals to other agencies by following the guidelines and procedures of The Salvation Army

  • Assist clients in completing an application for emergency assistance, commodities, Christmas sign-ups, etc.

  • Track all monies spent in their respective spreadsheets, i.e., FEMA, grants, Project Warmth, Commodity food, Salvation Army designated fund, etc.

  • Coordinate the distribution of commodities including scheduling volunteers, setting up distribution area, bagging commodities, etc.

  • Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link.

  • Assist the Corps Officer in preparing all FEMA files for submission annually, keeping extra copies of all documentation

  • Submit a monthly statistical report of all emergency assistance transactions to the Corps Officer for entering into TSA Stat System

  • Establish and cultivate professional community agency relationships with other helping agencies in the community

  • Coordinate and assist in seasonal outreach with officers, staff and other agencies

  • Manage and coordinate the food pantry, including inventory levels, distribution, determining shortages, and reporting monthly stats to Corps Officer, etc.

  • Purge and store files annually

  • Refer clients to the Corps Officer in times of spiritual need

  • Complete other assignments as directed by Corps Officer as necessary to the goal of assisting clients on the road to self-sufficiency

    Supervisory Responsibility: Volunteers or others as deemed appropriate by the Corps Officer


Minimum Qualifications:

Education : High School diploma. A minimum of two years of college work in Human Services, with a bachelor’s degree, is preferred. A combination of training, education, and experience equivalent to the knowledge base as achieved by the above standard is acceptable and at the Corp Officer discretion

Experience : Two years’ experience working with low income and minority populations

Certifications/Licenses : Must complete The Salvation Army’s Caseworker Certification


  • Must have positive interpersonal relations skills

  • Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment

  • Must possess and demonstrate the ability to communicate effectively, orally, and in writing

  • Must have the ability to work independently and with other staff members

  • Must have the capacity to relate to people with dignity and respect in a non-judgmental manner

    Physical Requirements: Include speaking, hearing and vision ability; manual dexterity; lifting, pulling and pushing materials up to 25 pounds; bending, squatting, and walking; sitting up to five hours per day; standing up to two hours per day. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

    Travel: Travel to meetings and conferences as required by the Corps Officer; occasional out of town travel to meetings and conferences; overnight stay may be required

    Driving: Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

    Working Conditions: Work performed in a typical office environment.

    All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Job LocationsUS-MO-Kansas City

Job ID 2020-16105

of Openings 1

Category Social Services

Type Regular Part-Time