DeNooyer Chevy Automotive Parts Advisor in Kalamazoo, Michigan
DeNooyer Chevrolet is looking for a detail-oriented and quality-driven individual to fill our Automotive Parts Advisor position. If you have a passion for the automotive industry and value quality customer service, this may be the position for you! Do you love being around cars, but just can't stand all the grease from working on them? This position still allows you to be around all the little bits and pieces that go in the vehicles! You'll get to smell all those brand new parts coming right off the truck. Plus, the bonus of car talk with some of our regular customers! Pay Type: Base plus commission BENEFITS: * Competitive pay plan * 401(k) with employer match * Paid Time Off * Health, Vision, and Dental Insurance * Laid back, family atmosphere * Much more! A basic list of duties and requirements are below: POSITION SUMMARY: Promote sales of parts and accessories to internal, retail, and wholesale customers while maintaining customer satisfaction. POSITION REQUIREMENTS: * Excellent oral and written communication skills * High school diploma or equivalent * A valid Michigan driver’s license with an insurable driving record * Ability to read, speak and write English in order to fulfill job functions in an understandable way - bi-lingual folks encouraged to apply! * Ability to operate a computer and telephone system * Automotive parts knowledge, GM knowledge preferred but not required - it helps to have a head start but we definitely enjoy helping people grow too! ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Provide excellent customer service in accordance with DeNooyer Chevrolet standards, policies, and procedures * Have a working knowledge of vehicle parts and diagnostics for problem solving * Speak clearly on the telephone and convey an image of professionalism and competence to callers - Let them hear that smile through the phone! * Handle telephone orders efficiently, including preparation of necessary paperwork thoroughly and accurately * Ability to retrieve, load and deliver items of various sizes and weights (up to 125 lbs.) in operable and undamaged condition * Maintain a working knowledge of CDK Drive system and Snap-On Electronic Parts Catalog * Ability to identify, comprehend, and act on changing customer requirements * Sell parts at a profit; including preparing counter sales ticket thoroughly and accurately and pulling parts from stock as necessary * Perform extensive numerical calculations with a high degree of accuracy - Maths, one of the times you do actually have to use it after high school * Handle payment for parts, operate cash register and credit card reader * Fill parts orders as needed * Assist other teammates as needed with tasks such as: receiving parts in shipping area, stocking parts, keeping inventory updated - the team, the team, the team! * Assist with special orders, including completing necessary paperwork and notifying customer as to status of order * Maintain good housekeeping habits within counter/customer area and warehouse area * Participate in annual inventory count - Don't worry! There's usually pizza supplied! OTHER DUTIES AND RESPONSIBILITIES: * All other duties as assigned - You knew we had to sneak this in somewhere! * Relate positively with diverse groups of people (customers and staff) * Comply with all DeNooyer Chevrolet policies and procedures * Being a team-player - Super important! We want everyone on the team to succeed! PHYSICAL AND ENVIRONMENTAL DEMANDS: * Ability to stoop, kneel, crouch, crawl, reach, and stretch - Sing the hokey pokey when reaching to collect parts to add even more fun! * Ability to lift and carry 50 pounds * Ability to work in conditions such as: varying temperatures, noise, and fumes. * Ability to work a flexible schedule, including evenings, weekends, and holidays - Never Sundays though! We love our customers and employees and DeNooyer Automotive Family happily offers services and employment opportunities without regard to race, color, religion, national origin, sex, age, height, weight, marital status, disability, veteran status, citizenship, or any other legally protected characteristic.