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SouthEast Alaska Regional Health Consortium IT CLINICAL INFORMATICIST, DENTAL in Juneau, Alaska

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

The Clinical Informatics Dental position supports the Dental staff in the use and adoption of the Electronic Dental Record (EDR) applications and systems. As a Clinical Informaticist, the position works collaboratively with all dental staff to leverage technology to increase efficiency and improve patient outcomes in the dental office. This position must have excellent customer service skills, be able to work alternative schedules in order to support staff and be comfortable with computers and computer applications. Additionally, this position will be required to learn the medical electronic health record, as support and training overlap within the dental practice for medical and dental records. Travel will be required.

  • Drive the adoption and efficient use of Electronic Dental Record applications and systems through training and coaching of clinical and non-clinical dental staff within the patient care setting. Configure, maintain, and troubleshoot dental software upgrades.

  • Travel to remote field sites for training, troubleshooting, and workflow process enhancement. Configure, maintain, and troubleshoot dental imaging devices.

  • Assist with maintenance of the IT infrastructure and functionality of accessory products (CAD/CAM, intraoral cameras, and 2D/3D digital radiography).

  • Develop and maintain training content in a variety of formats.

  • Dental software and hardware support periodically as needed

  • Collaborate with the Clinical Informatics Team to implement, support and maintain the electronic health record applications and systems. Enhance and develop new EHR functionality and solutions in support of clinical processes and procedures.

  • Provide EHR subject matter expertise and innovation in support of medical staff and improved patient outcomes, with an emphasis on dental processes.

  • Software and workflow related troubleshooting in collaboration with technical personnel as needed.

  • Assist IT Help Desk with identity management, to include account maintenance and permissions.

  • Will be required to participate in an on-call rotation for night and weekend support of SEARHC clinical applications.

  • Other duties as assigned


  • Minimum 5 years work experience in a dental setting; clinical experience preferred

  • Minimum 2 years work experience with clinical information systems

  • Minimum 1 year work experience with computer technology such as configuration, installation, and generating reports.

Licensure and Certification

  • Current active and unrestricted license in field of dental practice/training preferred. Experience and training for applicants without a state licensure requirement may be substituted for a license.

  • Example licenses include but not limited to: Hygienist, dental aid, assistant, Health informatics

  • Clinical Informatics training and experience preferred.

Knowledge, Skills & Abilities

Knowledge of:

  • Dental, medical, scheduling, radiology, laboratory, and document scanning systems.

  • Dental/Medical standards of care and best practices in outpatient and inpatient settings.

  • Clinical information and information technology systems.

  • Effective administration skills in interacting with staff and patients

  • TJC, HIPAA, MACRA, CMS and other regulatory requirements

Skills in:

  • Interpersonal, written, and oral communication with a wide variety of internal and external customers.

  • Effective use of MS Windows, Office 365, Dental software and other common business communication, collaboration, and support applications and services.

  • Experience with video creation and basic editing skills

Ability to:

  • Problem-solve and practice good judgment.

  • Work effectively across a broad range of SEARHC sites and staff.

  • Anticipate needs and generate proactive resolutions to problems.

  • Work both independently and in a team oriented, collaborative environment.

  • Research and analyze dental/medical standards of care and best practices as applicable to SEARHC.

  • Effectively prioritize and execute tasks.

  • Travel to various consortium sites, professional development, and user group meetings.

  • Work outside of regularly scheduled times to assist with implementation or support.

  • Work long hours to meet project deadlines and to solve technical problems, resulting in stressful work situations.

  • Incorporate health promotion and prevention activities into patient care

  • Present topics, Teach, coach, and engage staff in an effective manner on various subjects

  • Repair clinical hardware such as intra-oral digital x-ray sensors and panoramic x-ray units or approve their replacement if not repairable

Job ID: 2020-4876

External Company Name: SouthEast Alaska Regional Health Consortium

External Company URL: