VIVA USA Inc Order Mgmt Deliver Operator in Johnson City, Tennessee
Req Ref No: MDTNOM137 Location: Johnson City, TN Duration: 12.0 months
Responds to complex inquiries and/or requests regarding products and/or services. Serves customers by providing complex information while providing efficient and courteous service. Completes investigations and resolves complex problems. Performs order tracking, price quoting, and scheduling
Respond and resolve problems in a timely and accurate manner while providing excellent customer service. Maintain extreme accuracy addressing customer inquiries Follow-up with customers for inquiries related to orders to minimize error Follow guidelines and coding as outlined by department
Required Knowledge/Skills, Education, and Experience
Required Knowledge/Skills, Education, and Experience:
Specialized skill training/certification may be required. Associates degree in related discipline is preferred. 2+ years of practical Customer Support experience Demonstrated ability to address customer inquiries Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers. High Level of professionalism and excellent customer service skills. Ability to multitask and handle a high volume of work accurately. Excellent verbal, written, and organization skills. Will need to take internal product and/or other training classes. Ability to work within a team environment. Must be a self-starter. Ability and desire to learn assigned business segment product line. Ability to successfully complete required training. Strong data analytical and problem-solving skills in identifying patterns and trends. Proficient with Microsoft Suites.
Preferred Knowledge/Skills, Education, and Experience
Knowledge of SAP, CRM systems and Quotation tools. 2+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries. Proven ability to meet 97% or better accuracy on weekly orders entered Proven ability to follow a variety of guidelines outlined by customers and company standards Ability to perform over 10,000 ksh (40 WPM) Some prior experience with CRM tools and SAP preferred, but not required
Additional ongoing responsibilities:
Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers. Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
Time : 8a-5p
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.